Sayed Sayedain Raza Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

• Collaborated with stakeholders from various departments to gather and analyze business requirements related to information security. • Conducted risk assessments to identify potential security vulnerabilities and developed actionable plans to mitigate risks.• Assisted in the development and implementation of security policies, standards, and procedures, ensuring alignment with industry best practices and compliance requirements.• Participated in security architecture reviews, providing valuable input to enhance the security posture of IT systems and applications.• Bridge the gap between cybersecurity needs and business objectives.• Risk Analysis, Use Case development, Documentation, vendor management.• Collaborate with different stakeholders to understand cybersecurity requirements and translate them to cybersecurity use cases.• Ensure effective implementation and execution of use cases with right tools and services.• Play an important role in formulating organization’s cybersecurity strategy, enhance the cybersecurity posture and build policies to protect sensitive data.• Conducted security awareness training sessions for employees to foster a culture of security consciousness within the organization.

Lucknow, Uttar Pradesh, India

• Handled CyberArk Password Changes for both QA and PROD environment via Change Request.• IT Risk Assessments for new Vendors.• Coordinating the Risk mitigation on active JIRA sprints with the ISS team.• Mentor and direct team members for timely completion of assigned projects.• Conduct team meetings regularly to discuss Change Request, risk status and value add.• Completely automated the monitoring system by integrating Moogsoft with GRC tool and Managed and maintained all documentation owned by the GRC team.• Conduct risk assessment and mitigation plans.• Perform root cause analysis of problem records through Problem Management and develop resolution plans.• Provide operational direction, escalation assistance, and executive-level communications for all enterprise events.• Provide direct feedback to IT Risk Analysts as appropriate to ensure constant growth while pursuing operational maturity.• Provide emergency approval during Emergency Changes for actions necessary to restore service.• Provide coverage for, and act on behalf, of the Risk Director during periods of absence.• Assist in staff recruiting, training, performance, evaluation, promotion, retention and termination activities• Maintain all SOP and KB articles for Risk Management and Change Management activities.

Varanasi Tehsil, Uttar Pradesh, India

• ITSM monitoring (Service Now and ISolve), MIS execution, Client Presentations, SLA monitoring, Roster maintenance, BAU/WSR/Triage/WAR rooms call escalations and 3rd Party Vendor Management.• Motivate and coach employees to meet service, CR’s, and repair goals.• Create and modify employee schedules with service levels in mind.• Maintain detailed logs and reports of services performed, tickets, and SLAs information.• Help in service areas as needed and maintain comprehensive current knowledge of operations.• Ensuring data patches to be applied at back end within the given SLA for mentioned severity tickets and issues.• Ensuring proper functioning of CBS, AML, ALM, UCL, HRMS and Treasury Application on PANACEA level.• Handling daily BAU issues of more than 600 branches via mails, calls, WhatsApp, ITSM tickets (Isolve and Service Now).• Working in Core Banking Application/Production Support domain.

Varanasi Area, India

• Led communication with stakeholders regarding product goals and progress made.• Led Scrum planning meetings to develop team strategies and define project goals.• Established criteria for each milestone within the product roadmap to measure developmental progress.• Manage SDLC for 1-2 million dollar project across multiple work streams develop project baselines, and ensure delivery of final project deliverables.• Perform PERT estimates for WBS items, scheduled tasks, assigned resources to plan track project schedules and work item progress in management tools and development environment.• Conduct status meetings (scrums) with development and SQA teams to monitor progress of project.• Perform risk management for project.• Assemble key internal stakeholders to communicate when a project deviates significantly from schedule or cost.• Ensure change management processes are utilized and communicated.• Manage project priorities.• Lead prioritization with development, and management to discuss and resolve project issues.• Develop and communicate lessonslearned post-projects to implement those to future projects.• Participate in budget estimation and tracking.• Notify BP and internal stakeholders on project status regularly.• Monitoring the SLA breaches and notifying the relevant team.

Navi Mumbai

• Working on CRMs, CPEs, Switches etc.• Customer Support• Testing, maintaining and overseeing customers issues and problems.

Master Of Business Administration - Mba, Information Technology, 7.6

High School, Primary Education

Activities and Societies: Maths Marathon, Science Exhibition, Debate

Intermediate, Pmc, A

Activities and Societies: Debate Team Actively participated in extra-curricular activities like Maths Marathon, Debate, Olympiads etc.

Bsc It, Computer Software Engineering, 7.8