A Sales Officer position in the plastic-making industry involves responsibilities such as managing sales activities, developing new business opportunities, building and maintaining customer relationships, and achieving sales targets. Sales Officers in this industry need to have a good understanding of plastic products, market trends, and excellent communication and negotiation skills to succeed in promoting and selling plastic products effectively.

Property Consultant typically involves tasks such as providing advice to clients on property investments, conducting market research, negotiating property deals, and maintaining client relationships. Strong communication, analytical skills, and a good understanding of the real estate market are essential for success in this role.

• Part of Guest relations (GSE) and Billing teams within Sharjah & Dubai Organizations.• Primary duties included but were not limited to the following:o Booking and rescheduling appointments (inbound and outbound)o Monitoring complete complaint tracker process & verifying satisfactory complaint resolutiono Validation & Verification of insurance queries and recordso Ensuring minimal unanswered, abandoned and disconnected callso Registering patients for visiting consultation and specialist Doctorso Scheduling Appointments for Patients of Determinationo Scheduling daily basis Duty Rota for the outpatient doctorso Making campaigns and programs of each doctor with marketing teamo Providing services and advantages required by the patients o Checking the updates of the relevant Insurance approvals for any investigationso In-patient Billing, Admission protocolso Providing documents for patient signature along with explanations of clauses and formalitieso Approaching Senior Management for approvals.o Making cost estimation for each cash patient according to (CPT & DSL)o Getting discounts from the Higher management as per Doctors & Patients requestso Confirming the final settlement for Cash paying and Insurance covered customerso Updating patients on their Insurance Approval statuso Executing the following Emergency Admission Protocols:  Emergency Admission patient’s insurance approval format tracking.  Collecting the advance Payment  Updating patient final settlement after confirming whether additional costs need to be levied or any charges require a refund.o Creating all GOP folder tracker & submitting at the end of the Month to finance

• Part of customer service and contact center team assigned to Medcare hospital project.• Primary duties included but were not limited to the following:o Booking and rescheduling appointments (inbound and outbound)o Monitoring complete complaint tracker process; verifying satisfactory complaint resolution with all involved partieso Validation & Verification of insurance queries and recordso Ensuring minimal unanswered, abandoned and disconnected calls; Calling all customers back to confirm and resolve their queries. Notable Achievements in Above Role• Consistently resolved calls and queries within the specified KPI level of 180 seconds; Received commendation for the same• Received multiple verbal commendations for service rendered based on customer feedback• Counted among top performers within team and quickly obtained senior member status; Was instrumental in providing training and guidance to new agents

• Managing Customer Service & Administrative Operations via:o Providing complete customer service solution and experience to all clients including but not limited to: o Obtaining understanding of client requirements at contract commission. o Providing clear, concise and complete communication to ensure client ease o Providing timely updates in case of changes o Ensuring alternative solutions are in place in case of any issues that arise o Exceeding customer expectations with appropriate staff & service standards o Specific training & grooming to deployed staff at each site based on customer brief

• Manage and oversee the Administration, sales & customer service operations via: o Acting as initial face of the company and ensuring high standard of customer service. o Assisting customers with entire process from renting out a vehicle to checking back in. o Assisting with customer disputes and providing all options to improve customer experience o Ensuring customer service levels are upheld in line with organizational requirements. o Work with management in meeting monthly targets & to achieve expected revenue levels. o Prepare time sheets for all rental agents and advise on their daily schedule o Assisting in achieving additional walk in sales target of 40 client’s monthly o Auditing of locations and monitoring daily sales per location o Arranging training sessions as well as meetings as required