Sayed Zaki Email & Phone Number

Laguna Niguel, CA, US

Costa Mesa, CA, US

• I write and maintain detailed process flows to make sure all subtasks and jobs run smoothly and escalate the issues when necessary.
• I help our clients maintain their Database systems: taking backups, restoring Databases, creating, and managing Active Directory groups, Encrypting and Obfuscating Databases.
• I help our clients deploy and maintain web applications, web servers, file servers, RDBMS, and ensure the right group of people have access to the right tools.
• I am always learning about the latest trends and issues in the financial industry to ensure we are exercising best practices for our company and our clients.
• I work closely with Internal and extended team members to resolve technical issues related to the financial services we provide.
• I use the latest financial software systems to generate custom reports, end of cycle statements, Transfer Agent Summaries, and more…

Mountain View, California, US

• In this role;
• I ensured team synchronization by determining operational objectives by studying business functions, gathering information, and evaluating output requirements while addressing Key Stakeholder concerns and questions. I.
• I Maintained efficient hardware and asset tracking by utilizing ServiceNow and ITSM principles.
• I led the onboarding of 10000+ Credit Karma team members to Intuit Systems, and provided impromptu support when needed.
• Generated cost savings upwards of 500K quarterly by improving software usage via effective utilization of Software Asset Management Tools, and various software metering tools.
• I supported the hardware Asset Management Team by processing Daily PO's and ensuring that all hardware are being processed according to the ITSM principles.

San Diego, CA, US

• I helped provide technical support and exceptional customer service to our users and ensured complete client satisfaction in every interaction.
• I used multiple ticketed query systems (Zendesk and JIRA) and ensured comprehensive database of queries and resolutions is kept up to date.
• I maintained and updated technical documents and procedures for internal and external team members.
• I coordinated at a local and international level where required with cross functional teams to ensure system continuity in the event of an issue.
• I delivered regular and customized training to teams within the business.
• I helped prepare maintenance plans and upgrading schedules for the organization’s systems.

San Francisco, California, US

• In this role; I improved operational excellence by recording transactions, preparing reports, and documenting procedures in a timely and confidential manner. I was in charge of overseeing and carrying out all aspects.
• Achieved the highest customer service surveys in the district.
• Ensured zero transaction errors by reconciling cash drawers and managing both domestic and foreign currency.

San Francisco, California, US

- Processed loan application- Processed mortgage refinance- Established business accounts

San Francisco, California, US

· Provided exceptional customer service experience with deposits, withdrawals, and payments in a timely manner· Self motivated to reach and exceed customer service goals· Knowledge of policy and procedures · Pick up on verbal and computer cues and refer customers to the right banker.