Sayed Asif Email & Phone Number

Hello,An enthusiastic analyst with a long-standing background in the industry with a track record of initiatives and dependability. Devised strategic initiatives that will prove valuable to the organization. I also want to work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately and contribute to the success of the company.I have a total of 9 years & 3 months of experience working in different fields and process.My current work profile can be summarized with points mentioned below:• Responsible to oversee and own major incidents all the way through to resolution and follow up reporting.• Responsible for planning and coordinating all the process required to perform, monitor, and reporting• Worked directly with Incident Coordinators to provide initial incident response.• Interacting with Incident Owner for betterment of service.• Point of contact for Service owner for the Major Incidents.• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, procedures and supporting the technology reviewed and enhanced where applicable.• Coordinating Incident Bridge calls for quick and prompt resolutions.• Develops process and procedures that ensure Incident Management and Service Desk related action items are tracked.• Problem management: -Preventing issue recurrence – Stopping repeat incidents, minor incidents, as a part of Proactive problem management. Analyzing incidents and prioritize them according to the business impact they represent.