Sayeda Ahmad Email & Phone Number

Mechanical ENG degree. I have a vast knowledge in AML & CTF and also trading (Forex). My robot was part of IDEX, and was shown in Al Etihad newspaper.

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  Customer Service Teller

  Al Fardan Exchange L.L.C.

  Jan 2023 - Present

  -Delivering exceptional customer service across various business transactions, including over the counter remittance, foreign currency exchange, bills payment, WPS and payroll services, national bonds, online applications, and prepaid cards.-Resolving customer complaints, addressing branch details inquiries, transaction inquiries, rate inquiries, and currency conversions. -Utilizing cross-selling and telephone sales techniques to acquire and retain new customers.-Conducting surprise vault cash counts to ensure accurate currency management and reconciling branch accountabilities. -Engaging in promotional and sales activities within the branch to meet established targets set by branch management. -Adhering to Anti-Money Laundering and KYC policies and procedures outlined by the Central Bank of the UAE.-Actively participating in training and development programs to enhance knowledge and proficiency in products and services. -Performing clerical tasks, managing business-related emails, and fulfilling additional responsibilities as assigned.