Sayed Ahammed Email & Phone Number

Dhaka, Bangladesh

Project: MFSKey Responsibilities:- Developed and maintained Mobile Financial Services Middleware- Implemented and managed Top-up Services- Implemented and managed Biller Services- Collaborated with cross-functional teamsAchievements:- Improved Transaction Processing Efficiency- Customer Satisfaction for successful Top-up- Reduced Transaction FailuresProject: eCRMKey Responsibilities and Achievements:- Implemented and Managed API Integration: Understanding and interpreting API requirements, coding, testing, and maintaining API functionality over 80 APIs.- Developed eCRM Features: - Led the development of multiple features within the eCRM platform to enhance user experience and system capabilities. - Key Contributions: Design and developed number activation service that enabled seamless activation and retry capabilities.- Developed Bulk Services: Engineered and implemented bulk services to handle large volumes of data efficiently.

Dhaka, Bangladesh

Chatlogy Platform Design and DevelopmentKey Responsibilities and Achievements:- Design and Developed a Chatbot Platform.- User friendly interface to build Chatbot easily using user interface.- Worked closely with cross-functional teams to align the chatbot functionalities with business objectives.

Road-1, Dhanmondi, Dhaka-1209, Bangladesh

Chatbot Development and IntegrationKey Responsibilities and Achievements:- Developed a Chatbot: Built a chatbot using PHP and MySQL, successfully serving millions of users.- API Integration: Integrated the chatbot with multiple APIs to facilitate Internet data purchase, mobile recharge, service activation, and deactivation.- Analytics Dashboard: Developed an analytics dashboard to monitor user interactions, performance metrics, and service usage, enhancing data-driven decision-making.- User Interaction and Feedback: Implemented features to gather user feedback and continuously improve the chatbot experience.- Collaboration: Worked closely with cross-functional teams, including marketing and customer service, to align the chatbot functionalities with business objectives.Accomplishments:- User Base Growth: Contributed to increase in user base through efficient chatbot functionality.- Operational Efficiency: Reduced customer service by providing customer queries.- Revenue Impact: Increased revenue through streamlined internet data purchase and recharge processes.