• Responsible and accountable for Customer management, team management, Individual portfolio management & Strategic business implementation for pan India.• Ensuring long term business growth and maintain high standard of Service across the group.• Innovating and simplifying business group model to achieve room occupancy, BAR & OTT platform tariff.• Complex problem handling to overcome with best result for customer and for Organization • Deep diving & implementing future road map within portfolio’s to enhance customer experience, internal hirer key job functions.• Coaching and enhancing team manager for better result across various job functions within organization • Identifying new business: - Project movement-Product launch- Industry & segments Sr. level meet, corporate trainings, and Budgets meet, of top MNC/National corporate of various industry segmentation• Invent strategies that enrich business insights, prevailing standards, to encourage sales on various OTT platforms.• Creating frameworks that transform our social media sites into highly profitable platforms.• Creating promotional offers reviewing the policy and add On’s.• Analyzing volume of traffic on brand website, enhancing customer & feedback management • Examining sales & Marketing metrics to block potential dates in advance.• Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.• Developing and sustaining long-standing relationships with company-approved vendors.• Identifying prospect to reach out new vendors, analyze their potential, confidently explaining advantages and benefits of partnering with company• Help new vendors to integrate their catalogue data into various platforms, & train them strategically to increase selection.• Continuously focusing on vendors those are the highest conversation potential and maximum customer impact.•Scaling up the new-vendor business.

• Worked for RSO for the Royal Orchid & Regenta hotels for 53+locations.• Participation in sales calls with team members of the sales and marketing teams to understand new business and & closure. • Focus on Top accounts, National accounts, Underdeveloped, developed and potential accounts • Executing sales plan by SWOT analysis of competition hotels.

Pre Opening Team:-Premium Segment Leisure and Business Hotel• Responsible to designing develop future product category.• Positioning & categorizing program’s for OTA’S /Travel Trade & Social segments to enhance continuous growth. • Positioning- Product, people, pricing, to deliver the best customer experience and repeated business.• Focusing & developing on CAT-A-B-C accounts/ Underdeveloped/developed/ potential accounts.• Accountable to maximize yield for the company.• SWOT analysis to protect business from competition• Participation & solving problems with the team member using agile method for better customer experience & business closure.• Team coaching & broadcasting launch plan, across teams & business partners • Designing Rate Matrix for various programs. • Building & Leveraging smart data campaigns.• Developing and managing the marketing department's budget.• Overseeing branding, advertising, and promotional campaigns for various programs.• Preparing and presenting quarterly and annual reports to senior management.• Conducting research on available vendors to determine which vendors offer the best pricing and product quality.• Continuous coordination, monitoring sales trends to determine which products are more popular than others.• Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations.• Organising PR party for vendors to go along for long term business prospect.

• Functions as the strategic business leader of the Sales and marketing department for several properties within the market. • Proactively positions and markets each property, supporting the property in participation of various sales channels. • Develops strong working relationships to maximize property’s benefits• Strategies focus on delivering products and services to meet or exceed the needs and expectations of Client.• Responsible for RFP for entire west India• Responsible to grow the designated area for the portfolio by Mapping.• Implementation of feedback received from clients end successfully handling escalated issues• Promptly resolving customer problems & concerns.• Tracking new business trends & and preparing forecasts.• Evaluating and optimizing marketing and pricing strategies.• Generating new business leads.• Increasing brand awareness and market share.• Coordinating & implementing marketing strategies with the financial & sales data.

• Responsible to take calls and give experience to United Airlines clients ensuring all the SLA parameters are met.• Ensuring strict data privacy of customer.• Protection of UA passengers in a diverse situation.• Ensuring and adhering to Quality parameters set from clients end.• Making amendments’ /reservation of UA clients of entire geographic region of fly.

• Ensuring customer service.• Preparing guest stay record and entering into CRM for future business function.• Understanding and delivering client requirement. • Implementation of feedback received from clients end them; successfully handle escalated issues.• Provide quality services to existing & potential clients, maximizing the opportunity for repeat business. • Promptly resolving customer problems & concerns