Sayed Mohamed Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

• Controlling the KPIs and reporting procedures with clients to ensure client satisfaction and service quality.
• Following-up service field activities include repair, support, and troubleshooting, manpower planning.
• Control preventive and corrective maintenance scheduling and implementation.
• Provide technical support and on-the-job training to the subordinates to increase their awareness of all the procedures for corrective and preventive actions.
• Monitoring and controlling labour hours to ensure that work is completed as planned.
• Following QHSE policies and instructions by conducting audits and inspections regularly and ensuring the quality aspects and the planned work programme are fully executed.

Heliopolis, Cairo, Egypt

• Managed client relationships and engagement with the company to ensure the highest level of NPS (Net Promoter Score)
• Ensured customer satisfaction regarding service, quality, safety, and callbacks by maintaining excellent relationships and providing timely feedback.
• Ensured the quality aspects and the planned work program were fully executed according to the standards and specifications.
• Audited the sites in both HSE (Health, Safety, and Environment) and technical ways to identify and mitigate any risks or issues.
• Followed up with supervisor team and technical team through control, preventive, and corrective maintenance to optimize performance and efficiency.
• Issued technical support requests to TKE technical support team when needed and coordinated the resolution process.

Cairo, Egypt

Carry out the daily service field activities, including repair, support, and troubleshooting, including manpower planning.Control preventive and corrective maintenance on a daily basis.Provide technical support and on-the-job training to the subordinates to increase their awareness of all the procedures for corrective and preventive actions.Monitor labour.

22 ND 107 st., El Maadi, Cairo, Egypt

created a feasibility study for every project that was assigned to me.As per the client's scope, develop an operating philosophy.Establish a martial list of allocated projects that the PR and PM departments will examine.Establish a schedule for commissioning and development, which will be included in the project master plan.carrying out periodic audits and.

12 Omarat El Madfaaia Street, Nasr City, Cairo, Egypt

6 A Mostafa Refaat St., Sheraton, Heliopolis Area, Cairo, Egypt

26, El Adeeb Mohamed El-Sebaey St., El-Nozha El Gedeedah, Heliopolis, Cairo, Egypt

Egypt

Bachelor Of Engineering (B.E.), Electrical Engineering Technologies/Technicians, Good

Activities and Societies: - I worked as a part of a team creating a prototype of a water treatment plant to make a fully controlled.

High School, Mathematical Sciences Department, Excellent

Activities and Societies: Theater group