• Controlling the KPIs and reporting procedures with clients to ensure client satisfaction and service quality.• Following-up service field activities include repair, support, and troubleshooting, manpower planning.• Control preventive and corrective maintenance scheduling and implementation.• Provide technical support and on-the-job training to the subordinates to increase their awareness of all the procedures for corrective and preventive actions.• Monitoring and controlling labour hours to ensure that work is completed as planned.• Following QHSE policies and instructions by conducting audits and inspections regularly and ensuring the quality aspects and the planned work programme are fully executed.• Ensure that the site storage area is completely secure and in a safe condition. “If any”• Reviewing technical service reports and field evaluations according to the inspections conducted.• Ensure customer satisfaction regarding service, quality, safety, callbacks, and maintaining excellent relationships.• Work closely with the service sales team to track the labour cost, prepare cost estimations, and provide support in the collection process. “When needed”• Spare Parts Control regarding the consumption and tracking of the P.O.s and P.R.s of the requested materials. “When required”.

• Managed client relationships and engagement with the company to ensure the highest level of NPS (Net Promoter Score)• Ensured customer satisfaction regarding service, quality, safety, and callbacks by maintaining excellent relationships and providing timely feedback.• Ensured the quality aspects and the planned work program were fully executed according to the standards and specifications.• Audited the sites in both HSE (Health, Safety, and Environment) and technical ways to identify and mitigate any risks or issues.• Followed up with supervisor team and technical team through control, preventive, and corrective maintenance to optimize performance and efficiency.• Issued technical support requests to TKE technical support team when needed and coordinated the resolution process.• Prepared a team development plan and assigned trainings to enhance the skills and competencies of the staff.• Monitored labour hours for each unit using the TK online monitoring system and ensured that they worked as per the schedule and budget.• Controlled spare parts consumption and tracked the P.O.s (Purchase Orders) and P.R.s (Purchase Requests) of the requested materials and ensured timely delivery.

Carry out the daily service field activities, including repair, support, and troubleshooting, including manpower planning.Control preventive and corrective maintenance on a daily basis.Provide technical support and on-the-job training to the subordinates to increase their awareness of all the procedures for corrective and preventive actions.Monitor labour hours for each unit using the TK online monitoring system and ensure that they work as per the schedule.Following QHSE policies and instructions by conducting audits and inspections regularly and ensuring the quality aspects and the planned work programme are fully executed.Ensure that the site storage area is completely secure and in a safe condition. “If any”Prepare technical service reports or field evaluations according to the inspections conducted.Ensure customer satisfaction regarding service, quality, safety, callbacks, and maintaining excellent relationships.Work closely with the service sales team to track the labour cost, prepare cost estimations, and provide support in the collection process. “When needed”Spare Parts Control regarding the consumption and tracking of the P.O.s and P.R.s of the requested materials. “When required”.

created a feasibility study for every project that was assigned to me.As per the client's scope, develop an operating philosophy.Establish a martial list of allocated projects that the PR and PM departments will examine.Establish a schedule for commissioning and development, which will be included in the project master plan.carrying out periodic audits and inspections, ensuring that the quality aspects and the set work programme are fully performed, and adhering to QHSE regulations and instructions.Complete the commissioning and configuration of the PLC and SCADA.