- Administered, maintained, and operated existing security solutions such as Firwalls (PaloAlto , FortiGate, FTD,Sophose, F5 BIG-IP), IPSs, Network Access Control “ClearPass”, Authentication servers, Token server, Load balancers, Tenable Nessus, SIEM "QRadar".– Enforce firewall policies with granular control and visibility of users and devices.– Advanced Threat Prevention Deployment.– Established, maintain & Troubleshooting IPSec/SSL VPNs , DMVPN.– Implement SSL decryption.– Web Application Firewall Implementation Strategy plan.– Protects web app, APIs, and mobile app backends against a variety of attacks including the OWASP Top 10.– Ensure Application availability, Performance, and Security using advanced L4/7 LB, Content Routing, SSL offloading.– Providing vulnerability scans for existing/new assets using Tenable Nessus.- Maintain Network Access Control with list of compliance, posture policy, MAC authentication, radius/ TACACS+ authentication for NET and SEC devices using ClearPass.–Administered, maintained, and operated network devices such as Cisco routers/SW and HP SW.– Working with IP routing protocols: EIGRP, BGP,OSPF & NAT and Routemaps.– Research and analyze log sources utilized for the purpose of security monitoring.– Proactive alert monitoring via email notifications.– Troubleshooting and reduce downtime with multi-vendor network monitoring Network & Security management.– Maintenance planning and scheduling for upgrades, migrations & downtimes for all network/security devices.– Ensuring robust network backup and recovery capability.– Hardening network devices using CIS Benchmark and SANS standards.– Creating and maintaining network docx

• Implement all network security, data integrity and regulatory.• Participate in improving service levels and cost effectiveness through the implementation of modern network management tools.• Ensuring that the service IT delivers is consistent and replicable in its delivery; meets immediate business needs; and ensures that all knowledge gained throughout the process is utilized to proactive address potential future service issues.• Evaluate equipment requirements and proposals for supply, implementation and development of needed or existing infrastructure.• Ensure effective escalation and resolution of issues.• Provide a medium-level to high-level of technical expertise to resolve day-by-day or major complex business problems.• Ensure the Infrastructure service delivery matches the Service Levels agreed so that system issue: and faults are resolved within the prescribed SLA times.• Ensure skills required to Infrastructure existing and new systems within the bank are developed and maintained.• Ensure Change Management procedures are adhered to when installing or configuring any network devices with high quality as per provider best practices.• Provide a high-level of technical expertise to resolve live business problems.• Ensure Attijaribank Egypt Group standards and procedures are adhered to.• Provide high level of team work and coordination with his colleagues and line manager.

• Reporting to IT Manager and Achieve troubleshooting and handling daily tasks, issues, Backup solutions, Supervisor for our support team and analyzing, solving issues escalated from the support team for more than 1000 user. .• Establishes and administer company IT systems and Data Center ( Nexus 7706 switches ) by planning and executing the Projects, Installation, Configuration, LAN and WAN Networks, defining system and operational Policies and procedures, Analyzes problem, develops and implements solutions, and makes decisions that significantly improve system availability.• Maintain and secure network appliances including firewalls, SANs, routers, and switches.• Install and upgrade hardware and software including security patches.• Document IT systems and procedures.• Sustain Active Directory Domain Services.• Manage IT assets.• Administer endpoint management services.• Manage VoIP phone system by Cisco Call Manger.• Manage and monitor wireless system by Cisco Wireless Controller. • Monitor and manage network devices by Network Performance Monitor & Cisco Prime.• Provide recommendations for changes/upgrades as necessary.• Maintain all data center physical layer high availability• Maintain, design and implement data centers farms high availability(Servers, network devices, security devices).•To evaluate, test, advise, train and support I.T. related projects.•Providing maintenance support and break-fix solutions.•Follow Documented processes i.e. implementing change control procedures. Liaising & meeting with external suppliers of IT services.•Producing reports for senior managers.

1- Handle the enterprise customers' complaints via different channels.2- Ensure active and proactive support service faults reported by customer or proactive support system.3- Maintain a high level of service quality parameters to ensure service level agreements with customers had been met.4- Enhance service level provided to customers when service levels is not met in order to achieve agreed SLAs.5- Maintain professional level of troubleshooting procedures in order to minimize service down time.6- Maintain periodic updates of service faults in Ticketing System and accordingly maintain customer update by fault recovery process milestones.7- Prepare onsite service recovery plan, follow up and help onsite service recovery team in order to minimize the service down time.8- Maintain professional level of communication with customers in customer sites visits.9- Prepare Service Level and Service Quality periodical report internally and externally to review service performance.10 Maintain planned maintenance windows had been sent to customers according to pre-defined SLAs, maintenance windows had been met with planned objectives and customers’ service back to satisfactory level.11- Create the desired Network Diagrams specifying different topologies and archiving special solutions in Knowledge Management Book in order to share knowledge with colleagues and new comers.12- Perform periodic pop capacity surveys in order to maintain certain level of resources for maintenance issues and to ensure pops quality policies.13- Configure and test the equipment’s used in supporting provided services in pops and in customer sites.14- Maintain a healthy communication channel with vendors in order to keep the win-win relationship.15- Configuring SHDSL local loop terminations on ATM & IP DSLAM’s (Alcatel, Huawei)16- Configuring and troubleshooting MPLS VPN L2 & L3 on PE.17- Monitoring customers networks through SNMP.