Shafi Sayed, Pmp, Itil, Csm Email & Phone Number

Oakville, On, Ca

Etobicoke, Ontario, Canada

In my current role I perform various tasks from creation of Projects in Oracle and upgrading the budget. My day to day duties in Oracle and Budget management:• Coordinating the budget development at each phase of the project as per current standards and guidelines.• Perform meaningful, timely, cost estimates in the event of project changes and scope.• Talk with PMs to better understand the growth of the project and calculate the EBIT & GROSS Margin of the Project.• Closing… Show more In my current role I perform various tasks from creation of Projects in Oracle and upgrading the budget. My day to day duties in Oracle and Budget management:• Coordinating the budget development at each phase of the project as per current standards and guidelines.• Perform meaningful, timely, cost estimates in the event of project changes and scope.• Talk with PMs to better understand the growth of the project and calculate the EBIT & GROSS Margin of the Project.• Closing of the Projects in Oracle by cross verifying the WIP and AR AGING dues, following up with clients for the invoices.• Monitoring, Execute and update cost estimates for various projects to ensure that costs are within expected ranges.• Develop the cash flow and report actual vs. planned expenditures as per the established schedule (monthly, weekly, and daily during project execution).• Assess all aspects of project costs across the life of the project, including actual, committed, and forecasted costs.Fetch the report in SAP BO for looking at Profit and Loss statement, Project Health report to verify salaries and Expenses incurred in the projects. Looking at ITD actuals, Forecast and revised Budget in SAP BO and commenting on the Gross Margin. Show less

Ontario, Canada

⬧ Coordinated with the contractors and subcontractors for the execution of the project deliverables.⬧ Budgeting the inbound and outbound cash flow, Planning the activities for future activities which are in scope, and developing. Monitoring and controlling the project scope and budget.⬧ Issued RFI’s to architectural and structural consultants to ensure work is in progress without delay with the required specifications.⬧ Managed the organization’s social media channels, website, and… Show more ⬧ Coordinated with the contractors and subcontractors for the execution of the project deliverables.⬧ Budgeting the inbound and outbound cash flow, Planning the activities for future activities which are in scope, and developing. Monitoring and controlling the project scope and budget.⬧ Issued RFI’s to architectural and structural consultants to ensure work is in progress without delay with the required specifications.⬧ Managed the organization’s social media channels, website, and database. ⬧ Developed website on WordPress and Square. Creating various templates like Lessons Learned, Punch List, Procurement Document, Cash flow, etc., analyzing the data, and showcasing the trends.⬧ Analyzed, managed, controlled, and documented risks and mitigation plans in construction activities.⬧ Enjoyed working with Project Manager and Project Owner and facilitating activities like mind mapping, risk analysis, benchmarking, and documentation.⬧ Used Tools like Monday.com, Connecteam, and ASANA for scheduling and creating the communication channel.⬧ Learned the concepts of Primavera P6 and had the opportunity to schedule the project.Handling project and web development, Procurement, Budget tracking, Data Analysis and Modeling, Human Resources, Marketing, Purchases, Conflict Management, Initiation, planning, and executing along with monitoring & controlling the projects. Show less

Hyderabad, Telangana, India

Incident Management ⬧ Assisted clients with resolving issues and incidents within the SLAs and Escalation calls.⬧ P1 & P2, which have 15mins of SLAs, took handover and tried to resolve within 15 mins with the help of other application teams.⬧ Met 99% customer satisfaction for two consecutive years and aligned the process of incident management.⬧ Process Improvements - Develop new process frameworks and assess, suggest, and record modifications to current processes.⬧… Show more Incident Management ⬧ Assisted clients with resolving issues and incidents within the SLAs and Escalation calls.⬧ P1 & P2, which have 15mins of SLAs, took handover and tried to resolve within 15 mins with the help of other application teams.⬧ Met 99% customer satisfaction for two consecutive years and aligned the process of incident management.⬧ Process Improvements - Develop new process frameworks and assess, suggest, and record modifications to current processes.⬧ Managed incident response bridge conversations between management, on-call support application teams, and support teams. Interact with Line of Business (L.O.B) heads and managers and strive to establish strategic partnerships outside of significant crises.Availability Management⬧ Responsible for 100% Availability of Applications health. SLAs & SLOs.⬧ Availability Plans & Disaster recovery plans for Applications (Review & Approval).⬧ Doing Root Cause Analysis for the loss of application availability and preparing slide deck with resolution.⬧ Event Management - Monitoring all events occurring throughout my previous project’s IT infrastructure.Change Management – Change Champion⬧ Handled different types of changes No Impact, Emergency, Standard, Normal & Expedite change requests. Approving, Rejecting, and Managing the change request.⬧ Supervised changes Across IT and major vendor service lines, managing procedures for quick, certain, and all-encompassing solutions. KPIs managed and assessed the performance of IT service lines, suppliers, and compliance with Change Control regulations.⬧ Responded to client concerns, working with the management team to raise customer satisfaction ratings by 10% in one year.⬧ Made change calendar along with the application operations team to deliver it to Customers for Global Change requests. ⬧ Closely working with PMO and preparing and maintaining Catalog Service Requests (CSR) for billing. Show less

Postgraduate Degree, Project Management, 3.5/4

Activities and Societies: Agile Methodology, Change Management, Scrum, Project Management, PMI, Scope Management, Risk Management.

Bachelor Of Technology (Btech), Electronics And Instrumentation Engineering, 7

Activities and Societies: Toast Masters, Drawing, Badminton, Public Speaking, Activity Clubs. Electronics, Signals and Systems, Network.