Sayee Cooke Email & Phone Number

Raleigh-Durham-Chapel Hill Area

United States

Information Technology Professional that specializes in customer service. Managed a team responsible for operating the first and second levels of the Service Desk within the company environment. To provide leadership and develop a Customer First culture within the team as they represent the main source for all employees and contractors to access the Company Network. Efficient with all aspects of Microsoft Office Suite, highly capable problem solver. Excellent at analyzing the necessary reports that ensure service levels exceed customer expectations to get the proper technical assistance and developing a network of emergency response technicians. Assisted in developing several support policies that are still in use today. Currently, working towards my CompTIA A+ Certification and attain with 90 days

Insert case creations, troubleshooting, and incident routing using console based Remedy, troubleshooting/resolving Microsoft Office application issues and browser configuration. Troubleshoot, diagnose and repair system and network issues within home office environments featured issues. Account unlocks/password resets and Software installation available through internal software delivery system. Managed Remote Assistance, MS Active Directory and Ace Administrator/RSA and assisting users with document management, also restoring documents. Assist user within live chat system with remote assist sessions. VM Creation, Critical Matter Expert

Morrisville North Carolina

Happily assist customers with tier 1 tech support, and offer value in Time Warner product.