Sayeh Tehrani Email & Phone Number

I deliver excellent customer service to ensure my customers needs are met. I do whatever it takes to make sure that the issue is taken care of within the first call.I maintain a professional tone even in times of pressure and stress.I achieve the optimal solution for my clients and offer self serve options for the client's convenience whenever possible.I work with my customers finances to ensure their billing is correct and that my customers both understand everything they are paying for and agree to the balances.I follow up on cases that require more involvement to ensure optimal satisfaction. My follow up cases are prepared with detailed notes to ensure the follow up calls is done in a timely fashion.

I was promoted from cashier to lead cashier after consistent demonstrations of dependability and high levels of knowledge for my position and the system.I worked all cashier and administrative positions simultaneously and have filled in roles whenever I was needed.I created a guidebook with tips and tricks to easily navigate the system for all employees to use. This reduced the training time needed for new employees. I helped in filling the change machine and have made trips to the bank to refill the coins needed for the registers.I answered the multi-line telephone system and transferred the calls appropriately while still maintaining my own front office duties.I minimized loss by strictly bookkeeping the payments due for the deliveries of driver shipments to clients and doing follow up calls whenever a payment had not been made. Once all payments were made, and the deliveries were signed for, orders could be closed within the system allowing for future sales.

I received two secret shopper awards for my outstanding customer service.I reduced wait time for customer through quick service and increased efficiency. I attended work meetings regularly to ensure in depth and complete knowledge of all products and services offered.I gained rapport with our regular clientele and offered a welcoming experience to new patrons.I aided loss prevention through maintaining a perfect till throughout the work shift.

Money Handling, pricing, inventory, faxing, coping, binding college books

Aa, Arts

Education record