Jennifer Brown Sayers Email & Phone Number

Prince Frederick, Md, Us

Louisville, Kentucky, United States

Responsible for the Operations, Marketing and HR departments while working closely with the owners in various business development, strategic, and administrative functions. Responsible for managing internal operations, overseeing the implementation of business and marketing strategies, and ensuring the team is aligned and working cohesively. Oversees cross-functional teams to ensure the smooth execution of marketing plans, projects, adherence to standard operating procedures, compliance and the continuous improvement of internal processes. Serves as the project manager for the delivery of cybersecurity and risk reduction projects and services.

Charlotte Hall, Maryland, United States

Oversaw business administration functions including HR, marketing, operations, commercial project management, and facility/personnel clearances for an engineering services firm. Cogito designs, builds, tests, and maintains mission-critical systems for DOD, DHS, local utilities, and other public service organizations.

Moyock, North Carolina

Facilitated training course enrollments and ensured medical and administrative compliance per the WPS II contract. Served as point of contact for contractors and facilitated communications between the department/division and customers, suppliers, and other departments/divisions. Responsible for training pipeline management including preparation/coordination for deployment.

Elizabeth City, North Carolina

Oversaw all aspects of employee recruitment, hiring, onboarding, training, and retention. Managed all personnel files and ensured branch compliance according to corporate, federal, and state regulations. Stayed abreast of upcoming state surveys and prepared any requests for information.

Kodiak, Alaska

Kodiak, Alaska

Oversaw the operational and administrative support functions for the Health Division. Responsible for medical, dental, and behavioral health clinics located in 7 communities including 6 remote villages. Facilitated interdepartmental teams to ensure goals for patient access, staff effectiveness, and patient care standards were met. Focused on areas of patient experience, clinic flow and efficiency, special projects management, and systems and processes for communication and exceptional customer service.Accomplishments:• Served as project manager for the addition of two new service lines• Developed/implemented new processes to streamline work flow in the areas of patient access and scheduling, provider productivity, patient feedback, provider scheduling and travel coordination• Coordinated 2017 AAAHC Site Survey; Received Full Accreditation for all KANA clinics• Developed and facilitated the implementation of improvements to Dental’s Orthodontics Program• Developed and conducted Customer Service Training for all customer service related positions• Active member of the Quality Management Committee, Safety and Risk Management Workgroup, Clinical Quality Workgroup, Health Quality Improvement Team, organization’s Leadership Team and Manager Supervisor Team, and Health Services Advisory Committee

Managed the office of the President and CEO including but not limited to travel coordination, calendar management, patient service and employee feedback/satisfaction, oversaw website & social media management, newsletter design/development, and Board of Directors support. Coordinated all aspects of Board meetings, organization events, and other executive meetings.

Astoria, Oregon

Responsible for daily operations, account processing, client service, relationship building, performance reporting, cost basis, business development, marketing, self-development and continuing education.Accomplishments:• Developed new standard operating procedures and increased systems efficiency • Served as interim Branch Manager and oversaw all branch • Participated in development of Branch Business Plan for new branch office

Cape Cod

Managed operations, client services, and marketing for an LPL Financial branch, located on Cape Cod. Dedicated to improving office efficiency, building strong client relationships and expanding business services. Responsible for compliance, branch security management, daily operations, branding & marketing, customer relationship management, SEO, and development of new systems & procedures to increase office efficiency. • Assisted in achieving quarterly goals for new assets under management • Developed and managed new website and social media business pages• Designed new portfolio and marketing collateral • Created and facilitated company’s first Advisory Council

Vail, Colorado

Responsible for cash flow planning, labor management, budget and revenue development, daily operations, food and beverage, payroll processing, financial reporting and analysis, accounting, maintenance, supervised department managers, and maintained high level of customer service. New Program Creation & Implementation:• New Hire procedures and documentation• Disciplinary Action procedures and documentation• Train new hires and existing group managers and staff• New payroll system with remote web access• Budgeting and reporting systems for the 40 year old family businessAccomplishments:• Reduced manager controlled expenses by 15%• Enhanced the web site, producing 600% increase in site visits• Implemented secure remote technology systems for off property management

Mobile, Alabama Area

Responsible for revenue development, budget creation, sales strategy, corporate account management, financial analysis, P&L variance analysis, accounts payable/receivable, payroll, labor management, employee development, food and beverage services, partnered with human resources, supervised department managers, guest satisfaction, maintaining service standards, and renovation planning process.• 90% GSS and 89% Marriott QA in spite of 2 year deferred major renovations• Implemented Housekeeping program reducing MHPOR 16%• Facilitated and implemented Marriott’s new “Service So Memorable” program• Served as test property for new systems and procedures developed by management company

Astoria, Oregon

Responsible for revenue development, budget creation, financial analysis, labor management, guest satisfaction, food and beverage, and financial and project status reporting to ownership.• Sales/Marketing – sales calls, contract negotiations, corporate relations, content and design production for all sales and marketing materials, website content and management• Community Involvement - Astoria Downtown Historic District Association, responsible for designing and selling association advertising to local businesses• Advertising – budget development, ad design and implementation, radio advertising

Bachelor'S Degree, Marketing Management

Graphic Design

Education record

Education record