Sayid Abdullhak Email & Phone Number

Chiba Prefecture, Japan

Chiba, Japan

• Conducted detailed analysis of user data to identify trends, pain points, and opportunities for improvement. • Engaged with international clients to gather feedback, understand their needs, and enhance their experience with our services. • Collaborated with cross-functional teams including UX Design, Marketing, and Product to integrate customer feedback into product development and business strategies. • Developed and implemented strategies to improve customer retention and satisfaction. • Managed customer onboarding processes to ensure smooth transitions and positive initial experiences. • Followed up with customers regularly to address issues, provide support, and ensure continued satisfaction. • Developed and executed customer journey maps, identifying touchpoints and opportunities for enhancement. • Imagined and created customer journey strategies, continuously suggesting and implementing improvements in both the application and sales journey (e.g., landing page, trial applications). • Presented findings and strategic recommendations to internal teams and stakeholders.

Chiba, Japan

• Conducted comprehensive market research and analysis to identify key industries, economic indicators, and natural disaster trends across various regions.• Assisted in the strategic expansion process by evaluating potential target markets, assessing regional preparedness, and providing data-driven recommendations.

Kawasaki, Kanagawa, Japan

• Maintained local catalog for inventory items using SAP Supply Chain Management and supported procurement teams in all aspects of day-to-day operations, ensuring supply chain business results were achieved.• Preprocessed data using Tableau Prep and performed analysis of trends.• Promoted the automation of data analysis for shipping and delivery processes to identify bottlenecks and optimize order delivery.• Monitored logistics and evaluated and reported on KPIs.

Ankara, Turkey

• Increased the efficiency and productivity in operations and minimized inventory management costs by developing and integrating an inventory Management System into the company’s supply chain.• Designed and implemented multiple reusable front-end components.• Created new back-end services using Nodejs, Express, and MongoDB.

Bachelor’S Degree, International Business And Economics, Gpa: 3.8/4

Bachelor'S Degree, Electronics Engineering

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