Saylor Cooper Email & Phone Number

The Woodlands, Tx

Founder and Host, Real Variety RadioCreating an extraordinary internet radio station offering diverse programming across all music genres and shows.Fostering a community of listeners and artists, uniting people through the power of music and storytelling.Creator and Host, Hope Without Sight PodcastEngaging in thought-provoking interviews with remarkable individuals who have triumphed over adversity.Inspiring a global audience through their stories of resilience, hope, and triumph.Speaker and Collaborator, Podapolooza and Speakers PlayhouseConnecting with fellow entrepreneurs and sharing remarkable journeys at renowned networking events.Collaborating with speaking coaches to refine skills and deliver empowering messages to diverse audiences.Future Ventures:Monetizing the internet radio station and organizing life coaching events to empower others in their pursuit of dreams.Authoring captivating literary works, including an autobiography chronicling my own life and a collaborative masterpiece featuring the remarkable stories of my podcast guests.

The Woodlands, Tx

• Welcome customers into Apple Store and offer them help with product inquiries and purchasing regarding all categories of Apple products from iPhone, iPad, Mac, Apple Watch to all accessories.• Probe for discovery by asking questions such as how and what the products will be used for to recommend buying decisions.• Provide information on ways to buy the products E.G. Financing or paying in full.• Effectively close sales.• Assist with carrier activation on devices, when applicable.• Assist customers with checking in for appointments for support and product pickup.

Remote

• Handle high-volume of incoming customer/driver calls with a high level of professionalism.• Enter customer information into data entry system. • Offer dispatches to contracted drivers of a service provider to customer location.• Problem-solve transportation issues, and properly document transactions. • Ability to de-escalate customer concerns and/or issues.• Read/understand maps and other geographical software.• Responsible for researching client feedback regarding the call center in order to help improve the overall quality.• Auditing inbound phone calls to look for consistency, efficiency, and quality of service.• Identifying problems, patterns or concerns found and reporting them to management for further evaluation.• Effectively communicate via telephone, email and messaging applications with a wide variety of customers, clients and employees.• Successfully navigate multiple computer systems and applications. • Sit, talk and work at a computer for extended periods of time.• When assigned to bilingual speaking roles, meet all expectations in designated language.• Other duties as assigned based on operational/management needs, with or without prior notice.

Remote

• Perform quality assurance audits on phone calls, emails, and chats.• review and grade customer contact events for technical accuracy, compliance to policies and procedures, and observable soft skills.• provide measurements to help gauge the customers overall level of satisfaction with the contact event.

The Woodlands, Tx

Houston, Tx

• Search for appropriate candidates to fill various types of positions and set appointments.• Provide information on job openings to prospective / interested employees.• Verify information for current employees such as status, pay history, and work hours.• Interview and screen potential candidates.

Houston, Tx

• Provide telephone interpretation for Spanish speaking, with the ability to build productive relationships, resolve complex issues, and win customer loyalty; understand the importance of dealing with confidential information.• Use of telephones in fast paced, high volume call center to reach out to customers and verify account information. Greet customers warmly and ascertain problems or reason for calling.

Houston, Tx

• Shipping, order filling, and returns of bars of soap to ensure on time and accurate receipt and delivery of inventory. Highly skilled in loading components into cartons and ship in accordance with the company’s policies.• Profound ability to understand and follow verbal instructions to complete packing operations.

No Degree, Mass Communication, Sophomore

Activities and Societies: SFA beep baseball clubA baseball team for blind people played with beeping balls.

General Studies, General Studies, Freshman

Hi, High School, 3.4

Activities and Societies: Track and Swim teams.High School