Sayoni Bose Email & Phone Number

Dundalk, IE

Ireland

* Understanding Client requirements and providing the correct solution for the clients through Salesforce* Using JIRA to get further details on the and coordination from the Clients* Processing refunds and other required documents on CyberSource* Understanding the risks involved and suggesting a better solution and working with the team so that we can.

Ireland

Ireland

Ireland

• Delivered first-line support to clients, resolving queries effectively.
• Utilized a range of tools and software to ensure efficient client communication.
• Worked towards achieving and maintaining service-level statistics, ensuring high-quality service.
• Maintained a high standard of first call resolution, streamlining customer experiences.
• Contributed to the department's overall team performance by sharing insights and expertise.

Dublin, Ireland

• As a Call Centre Representative, I am contacting people across the country, collating key information for our client, and inputting this data in an effective and timely manner.Duties & Responsibilities:
• Outbound calling a pipeline of customers.
• Collating information from the customers on behalf of the client.
• Completing administration tasks and entering the data collated in a timely manner.
• Ensuring that accurate records are maintained in the relevant systems.
• … Show more As a Call Centre Representative, I am contacting people across the country, collating key information for our client, and inputting this data in an effective and timely manner.Duties & Responsibilities:

Dundalk, Co. Louth, Ireland

Dubai, United Arab Emirates

• Duties & Responsibilities:
• Consultancy for customers.
• Staff Coordination customer satisfaction.
• Maintenance of customer logs.
• Product delivery and receipt control.
• Report to Chief Manager

Ahmedabad, Gujarat, India

• Duties & Responsibilities:
• Handling of customer calls.
• Generating sales leads
• Identify and assess customers’ needs to achieve Company satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive. communication.
• Provide accurate, valid and complete information by using the right methods/tools for company valuation enhancement.

Kolkata Area, India

• Duties & Responsibilities:
• Product Consultancy for customers.
• Coordinate Customer Guidance of Company Location.
• Handling of customer calls.
• Staff Coordination for area maintenance and customer satisfaction.
• Maintenance of customer logs.

Kolkata, West Bengal, India

• Managed front desk operations, ensuring seamless guest experiences.
• Collaborated with different hotel departments to cater to guest requirements.
• Handled guest bookings, check-ins, and check-outs efficiently.
• Provided guests with necessary information regarding hotel amenities and services.

Bachelor Of Arts - Ba, Hospitality Management

Activities and Societies: Irish dance Society and Instrumental Society. Subjects Studying: • Strategic Management • Financial Management •.

Bachelor Of Applied Science - Basc, Hotel/Motel Administration/Management

High School, Humanities/Humanistic Studies