Saúl O. Carlín Email and Phone Number

Responsible for performing HR duties on a regional scope (serving more than 20 countries / 80,000 employees in LATAM, the US & Canada) under the HR Shared Services Center of one of the world´s top companies, based in Mexico City. As T1/T2 HR Advisor, I execute special actions in a contactless model to guarantee benefits are enjoyed, applied & delimited along the whole employee life cycle (Onboarding to offboarding) in an effective & standardized basis, such as:1. SOP/DTP creation & updating.2. Employee cases resolution through Incident Management Systems (with a resolution rate of 1,800-2,000 cases per Fiscal Year).a) Policy clarification (based on local legal regulations).b) Benefits (enrollment/unrollment & general management: vouchers, accommodations, medical insurance, etc.).c) Leave management (medical leaves, time-off & vacation requirements).d) Employee data changes/maintenance (personal & internal information).e) Payroll clarification & specific inputs (leave management, deductions, bonus settings, law benefits registration, etc.).3. Supplier's management.4. Invoice & process audits.5. Process Automatization.6. Special projects.7. Reporting.

Responsible for creating, developing & ensuring process implementation, with a specific consultant focus to help Directors & Sr. Managers, to improve & standardized the overall talent acquisition process in seven LATAM countries, based on three fundamental pillars with the following activities, as my principal responsibilities:A) PROCESS: covering all topics related to the TA process, using tools such as Process Mapping, Root Cause Analysis, Diagrams, Gantt Charts, etc.- Policies & standard operational procedures documents, work instructions & manuals.- Reporting.B) L&D: relating to TA procedures; recruitment, selection; interviews, AC hiring... soft skills & internal quality standards.- Structuring & management of LMS special TA department certifications (e-Learning).- Inductive talks to personal at all levels.- Annual training plan.- Content development.- Uptrainings.- Reporting.- Employee satisfaction surveys.- Focus Groups.- Workshops.C) AUDIT PROCEDURES: working as a POC to help the TA department to ensure procedures implementation; prevent dissatisfactory performance; process deviations to improve its KPIs & enhance workers efficiency while meeting the enterprise standards.- Internal audit processes.- Internal calibrations.- Action plans.- Reporting.

Implement & coordinate the overall talent acquisition process for fast-paced employee requirements to hire:1. Domestic & bilingual contact center positions: a wide range of national & international accounts from different industries with presence in México, LATAM, North America & Asia, with an especial focus in one of the most important digital marketing companies in the world.2. Administrative STAFF positions in México.Main responsibilities:- Team management.- Job profile & competency matrix development.- Talent acquisition viability presentations for new clients.- Talent acquisition strategy preparation to ensure hiring requirements.- Tests piloting & application.- Follow-up (talent acquisition individual KPIs achievement evaluation).- Reporting.- Client meetings: to review general KPIs results per line of business, to improve processes & hence speed vacancies coverage.- Process audits.

Responsible for the application & coordination mainly, but not limited, of key activities such as:a) Talent Acquisition:- Defining strategies in order to improve processes with clients hence speed IT vacancies coverage (Spanish & English vacancies for LATAM & Caribbean areas).- Profile reviews & benchmarks for internal clients based on external client needs.- Reporting weekly and monthly to Commercial Management about recruitment and personnel management results.b) Employee relations & administrative tasks:- Preparation of labor contracts and their renewals.- Explain the hiring scheme (salary, benefits, and IMSS registration processes).- Service to personnel management clients in providing support to employees in personnel administration issues: payment problems, employee's pay-slip orientation.- Ensure correct documentation for hiring (Electronic & Physical Employees Documentation).- Preparation of recommendation & disciplinary letter-formats.- Hiring & Dismissal Procedures.c) Training:- Corporative Onboarding (All departments).- Training Needs Analysis / Annual Training Plan (All departments).d) Organizational Development:- Establishing strategies to promote a good work environment (implementation of training courses, improving benefits plan for staff members, etc.).e) Engagement:- Implementation of strategies to avoid personal abandonment or dismissal.

Responsible for the Evaluation-Selection process of Bilingual & Trilingual Customer Service Representatives (Including languages as English, French, Chinese & Portuguese) for a wide range of national and international accounts from different industries with presence in México, LATAM, North America & Asia.My responsibilities:• Be a preliminary screening to evaluate and select the best talent (over 100 bilingual Customer Service per month) to achieve client needs.• Meetings and special feedback sessions with clients & operation peers to develop positive strategies & generate a positive & relevant impact on the business.• Follow-up on Selection Strategies to position Teleperformance as an attractive employer & reduce attrition & costs implied on that, working on a well-thought basis for the business.• Regular measurement reporting and taking proper actions to close gaps (based on Selection KPI's to reduce the costs and increase the quality and quantity of advisors).

Responsible for the Recruitment of Bilingual & Trilingual Customer Service Representatives (Including languages as English, French, Chinese & Portuguese) for a wide range of national and international accounts from different industries with a presence in México, LATAM, North America & Asia.My responsibilities:• Hiring over 100 bilingual Customer Service per month to achieve client needs.• Follow-up on Recruitment Strategies to position Teleperformance as an attractive employer by sourcing the most effective Recruitment channels & sourcing the right talent.• Regular measurement reporting and taking proper actions to close gaps (based on Recruitment KPIs to reduce the costs of the recruitment process and increase the quality and quantity of advisors).

Massive recruitment of Customer Service Representatives for the domestic market: serving the personnel needs of various national and international accounts from a wide array of industries (financial, telecommunications, stores, among others) distributed in four sites in México City.

Responsible for designing, implementing, managing the entire talent acquisition process (end-to-end) & reporting the strategy results of covering a large spectrum of positions for different national & international accounts from diverse industries in México (financial, telecommunications, stores, etc.) such as:- Operational staff, administrative, middle &, senior management.

In charge of the entire process of recruitment, selection, and integration of new hire personnel, especially for administrative (up to middle management), specialized & operational-sales positions in México (28 states) & Colombia (6 districts) for an international tourism company, performing mainly, but not limited, the following activities:- Job postings, preliminary screening & interviews (face-to-face, remote, individual, or group-based: conversational, direct, behavioral & practical, with STAR Methodology application).- Psychometric test application (according to profile requirements).- Compilation & delivery of physical and electronic hiring files.- User generation & hardware/tools requisition.- Delivery and shipping of workwear.- KPI's reporting.

- Perform all the onboarding process activities for new employees (operational, middle management, managers & above), such as:a) Following, setting & delivering special training agendas for middle management positions & above (including the arrangement of special OB talks for NH with key players in the company).b) Training room scheduling.c) Sending OB agenda confirmation email.d) E-learning training courses assignment.e) NH reception & welcoming process (credentials, welcome kit, uniforms delivery, etc.).f) Inductive training/talks for all new hires in the company.g) Familiarization tours (for every department in the corporative offices).- TNA.- Provide face-to-face & remote technical, operational & sales training for travel agents throughout all Mexican & Colombia areas.- Authorize the training supplier's product content (hotels, airlines, tours, etc.), ensuring that information meets the internal quality standards & set, arrange & control training dates & training attendance rates of operational staff.- Develop product content (e-Learning courses) with stakeholders for our corporate virtual school (Moodle), serving operational Mexico and Colombia sales staff needs (more than 400 users).- Perform troubleshooting activities, monitoring & solving technical incidents of e-Learning courses.- Reporting.