At Tesla, I played a pivotal role in redefining the digital landscape for employees by leading the development of a modern kiosk and mobile app experience. My efforts resulted in significant improvements in user engagement, efficiency, and satisfaction.Key Contributions:•Transformed Digital Experience: Developed and executed the product vision for Tesla’s kiosk and mobile app, leading cross-functional scrum teams to deliver a seamless and intuitive user interface.•Innovated with Design Thinking: Utilized user discovery, prototyping, and iteration to create a reimagined service kiosk experience, prioritizing features that aligned with user needs and business goals.•Optimized Information Architecture: Redesigned the help center’s structure, integrating SEO strategies and an AI chatbot, leading to a 30% increase in engagement, conversions, and user satisfaction.•Streamlined Notifications: Implemented an end-to-end notification management system, automating processes and reducing weekly engineering workload by 35 hours.•Enhanced Feature Adoption: Launched multiple software features, resulting in a 10% month-over-month increase in feature adoption and a 2-point rise in Net Promoter Score (NPS).•Defined API Integrations: Specified API integration requirements for the kiosk and mobile app, significantly enhancing functionality and user experience.•Aligned with Tesla’s Mission: Achieved considerable overhead cost savings and improved employee efficiency by aligning product objectives with Tesla’s autonomy goals.•Standardized Product Operations: Created Tesla’s product playbook, streamlining product operations with flexible agile, SDLC, and lean frameworks, boosting team efficiency.•Led Agile Practices: Facilitated daily stand-ups, sprint planning, reviews, and retrospectives, ensuring successful and timely project outcomes.

In this role, I spearheaded the launch of a comprehensive learning catalog and facilitated change management for high-profile programs, ensuring compliance and operational efficiency.Key Contributions:•Achieved High Compliance Rates: Led the development and implementation of mandatory compliance training programs, achieving a 95% completion rate and meeting all legal and board requirements.•Aligned Digital Initiatives: Collaborated with cross-functional partners to create and implement roadmaps, aligning digital initiatives with organizational goals.•Piloted Innovative Training: Successfully launched lineside training in manufacturing, ensuring 100% completion rates among the production workforce.•Managed Vendor Procurement: Streamlined workflows and achieved 100% ROI by managing vendor procurement for digital products and tools, resulting in approximately $3k savings per new user.•Integrated Key Platforms: Defined technical requirements to launch integrations with enterprise platforms (MAM, DAM, CMS, DMS, Cloud Storage), enhancing overall system efficiency.

As a Business Process Analyst and Project Manager, I led initiatives to optimize processes, enhance efficiency, and ensure compliance, significantly impacting the organization’s operational capabilities.Key Contributions:•Optimized Onboarding Processes: Led the redesign of clinical onboarding processes, reducing onboarding time by 60% and improving overall efficiency.•Automated Licensure Verification: Implemented automation for clinical licensure verification, saving $1.5k per clinician and enhancing process accuracy.•Transitioned Knowledge Management Systems: Facilitated the transition to a new knowledge management system, reducing training errors by 7% and ensuring 100% compliance.•Promoted Agile Methodologies: Advocated for and implemented agile methodologies across service teams, standardizing procedures and boosting operational efficiency.

As the Department Manager at the Brooklyn Concept Store, I led high-performing sales teams and managed a $5 million client book across women’s ready-to-wear, shoes, and leather goods. My leadership and strategic initiatives consistently drove sales growth and operational excellence.Key Contributions:•Achieved Consistent Sales Growth: Led cross-functional sales teams to exceed sales goals, achieving a 7% year-over-year increase and contributing positively towards the company EBITDA scores.•Managed Comprehensive Store Operations: Oversaw HR operations, resource planning, budgets, finances, product buys, assortments, and merchandising for owned departments, ensuring smooth and efficient store operations.•Enhanced Data-Driven Decision Making: Developed and maintained detailed reports to monitor store performance, identify areas for improvement, and implement data-driven strategies to boost sales, enhance customer experience, and increase overall profitability.•Cultivated Strong Client and Employee Relationships: Fostered robust relationships with high-profile clientele and employees, driving customer service excellence and retention.•Optimized Store Performance: Leveraged insights from performance reports to make informed decisions that enhanced sales and operational efficiency, contributing to the store’s continued success.My leadership and strategic approach at the Brooklyn Concept Store resulted in sustained sales growth, operational excellence, and an enhanced customer experience, showcasing my ability to drive success in a dynamic retail environment.