Soumen B. Email and Phone Number

Led the delivery of a variety of SAP technical performance optimization and risk mitigation services (e.g. Going Live Analysis, Going Live Verification, EarlyWatch, Security Optimization, Data Volume Management, OS/DB Migration, Going Live Functional Upgrade, Custom Code Modification Justification etc.) for SAP ABAP and Java-based on-premise systems for DoD, government and corporate customers with special security and clearance requirements. Built sustained trusted relationships as Secure Enterprise Support, PCoP and SPSLE Advisor to numerous high-value SAP customers in various industries with multi-million dollar support contracts. Provided regular on-site support for on-premise SAP solutions to customers for critical projects and production issues. Assisted with debugging and solving technical support messages for SAP customers by interfacing with global development support, MCC, MCS and CoE. Performed SAP Mission Control Center Back Office duties – including De-escalation Architect roles driving customer de-escalations during production stoppages, Going Live endangerments and other high-visibility critical situations.

Developed Software Applications for and supported SAP SD, FI/CO and MM modules in ABAP/SAPscript, developed web applications using HTML, CSS2, JavaScript, XML, ASP and Adobe Photoshop. Designed, developed and implemented software solutions, maintained, tested, debugged and enhanced software in IBM mainframe (MVS) environment using JCL, COBOL, DB2, IMS and CICS as part of responsibilities supporting Human Resources, Payroll, Accounting and On-line Time systems, including COBOL VS to COBOL II migration and Y2K fix. Performed 24-hour on-call duties involving emergency debugging. Developed VRU software solutions in Lucent Intuity Conversant ScriptBuilder environment on UNIX platform using Oracle database involving media and government relations telephone paging applications.

Enhanced and maintained software in C language on UNIX platform for the collections industry. Provided software and systems support to outside customers and users (collection agencies).