• Lead the delivery of multiple concurrent projects as a part of the GET (Games Entertainment and Technology) portfolio. Projects focused on assisting external customers with complex technical implementations within the Unity ecosystem.• Oversee the day-to-day operations for this portfolio of projects which includes resource management, forecasting, risk management, scoping, status reporting and JIRA management.• Build key new processes: including design, documentation rollout and training for other TPM’s within the GET portfolio.

• Led the global professional services and consulting division across 7 unique brands. My team delivered on upwards of 550 unique customer engagements per year ranging in value from <10k to multi-year projects valued at >15M USD.• Responsible for the growth, management and support of a team of 30+ individuals with roles including managers, (technical) project managers, trainers, business analysts and developers.• Owned the financial responsibility of the division including budgeting, forecasting and revenue generation (P&L ownership).• Empowered my team to consistently surpass performance targets in key metrics such as revenue generation, utilization, and customer satisfaction (CSAT).• Guided my team through transformative periods, successfully navigating the integration of four new organizations and two acquisitions. Achieved a consistent top-three ranking for engagement scores across the organization.• Acted as the primary support to the sales organization, defining the scope of our service offerings and aiding through the sales cycle by participating in RFP responses and demos.

Provided oversight to a diverse team of project managers, developers, business analysts and trainers, providing software services to a world-wide customer based.

• Provided project management services for the onboarding and implementation of custom enterprise solutions for clients around the world ranging in size from small municipalities to national organizations. • Owned the Certified Integrator program - managing, evaluating and onboarding partner organizations to deliver professional services to internal standards on behalf of AQI.

• Acted as the technical and business owner of FHA’s ITSM software solutions; defining, developing, and deploying changes to business-critical software used to manage all IT projects internal to FHA.• Managed key organization wide projects including the change of FHA’s ITSM solution, and deployment of a new IT order management solution.

Provided Business Analysis, Project Management and Development skills supporting nation-wide initiatives focused on IT infrastructure and integration with enterprise software, > Performed analysis of business and technology requirements to provide custom solutions related to new technology implementation, process and workflow improvements.> Developed in-house software projects through the complete SDLC. (Java/C++/.Net).> Acted as the DBA for mission critical SQL databases and associated applications.

Acted as a intermediate developer for propriety software solutions. The project I worked on was for an environmental monitoring device that is currently used around the world to measure chlorine output from pulp and paper mills.> Developed several key modules of the project’s software including UI and primary calculations.(.Net)> Identified and interviewed prospective clients, eliciting key requirements to redefine the project’s scope.> Wrote and executed test scenarios based off of interpretation and modeling of client use cases.> Created the user’s manual, SOP’s and other technical documentation.