I am an experienced IT professional with over 11 years in end-user service delivery, IT management, and contract administration. Currently, as a Senior Executive at Entab Infotech, I lead a team focused on enhancing service delivery and managing client relationships. My role involves overseeing ERP services, ensuring contract compliance, and implementing strategies that drive customer satisfaction and operational efficiency along with helping management to identify the best possible outcome for service management.In my previous position as Team Lead at OpenView Technologies, I successfully managed a team of 45 engineers, optimizing resource allocation and improving invoice processing efficiency, which directly impacted the bottom line. My hands-on approach and problem-solving skills helped reduce user complaints significantly during key projects.I hold an Executive Post Graduate Diploma in Management with a specialization in Business Analytics from Alliance University, as well as a Diploma in Electronics and Communication Engineering. My technical skills encompass troubleshooting server hardware, managing Windows platforms, and ensuring compliance with security regulations.Throughout my career, I have received multiple accolades, including the Best Performer award at Wipro and recognition from HCL Learning Center for my contributions to service excellence. Additionally, I tracked down missing hardware worth 8.5 Lac INR at HCL, showcasing my resource management capabilities.Fluent in English, Hindi, and Malayalam, I am committed to fostering collaboration and driving strategic initiatives that enhance organizational performance. I look forward to connecting with professionals who share my passion for delivering exceptional IT services and exploring new opportunities in this dynamic field.