Smita G. Bagla Email & Phone Number

United States

A management consulting firm offering strategy, innovation, and strategic execution services for corporate enterprise-wide programs in tech, media, entertainment, healthcare, bio pharma, digital health and telecom industries - New Product Vision, Innovation, Strategy for Organizational Initiatives - Strategies for the applicability and inclusion of AI/ML and Gen AI solutions, Data Governance- Thought leadership for the development of new products in SaaS, CRM, Gamification, HR- Institute and lead Operational Excellence, Product Evangelization, Digital Transformation, Data Analytics, Data Governance, Architecture Governance, Product Strategy, Product and Program Roadmaps, Requirements Analysis, UX and UI Leadership

San Jose, Ca, Us

• Responsible for Portfolio, Program and Product management, forecasting, strategic solutioning for product development, development of agile processes in IT division for the Webex, Security and Cloud SaaS products related to low touch business of Cisco•. Led Strategic Solutioning and delivery of products with cross functional teams related to enablement of the Digital Customer Lifecycle, Sales and Marketing Applications and products for Cisco's Saas market. • Utilized Agile best practices for optimized technical design and product definition and managedd delivery with respect to milestones, budgets, risks, trade-off decisions• Led Executive (VP, SVP, C-level) interactions to showcase the team velocity, capacity planning, progress, impediments and monthly release touchpoints

Northridge, Ca, Us

Instructor for Leadership, Strategy, Organizational Management, Entrepreneurship. Rated 5 out of 5 over the 11 consecutive courses by students

Interim CPO - HerConnections Inc - 2020 - Education Industry Interim CTO - OOTify, Inc - 2019 - Digital / Telehealth for Mental Health at UniversitiesResponsible for: - New Product Strategy, Proof of Concept and Product Development- AI, Gamification, SaaS, CRM, Cloud Utilization, Sectary and HIPAA compliance- Thought leadership, Business Growth Strategy, Investment Support- P&L, hiring, talent development and performance evaluations - Board Member and Board Advisory position

Dallas, Tx, Us

Provided strategic product and adoption roadmap leadership in partnership with senior executives across departments. Responsible for design thinking discovery sessions and product roadmaps for two enterprise-wide portals. Accountable for delivery of the UI/UX, product development, testing and technical program management teams. Responsible for executive communications, migration and adoption activities. Highlights• CMLP (Common Machine Learning Portal): Facilitated cross-department collaboration at AT&T, leveraging predictive models and 100+ microservices, accelerating time to market by 30-40%.• BIaaS (Business Intelligence as a Service): Directed UI/UX for the Chief Data Office portal, driving adoption by 25K+ users within one year and exceeding targets by 14%.

• Consulted as the Lead Cross-Functional Program Manager for the key initiative “Development of Residual Value Forecasting Models” leveraging data from partners and analytics from multi-departmental data marts. Interfaced closely with varied Market Research, Business Intelligence, Enterprise Data Management, and Finance teams to manage the portfolio for the Sales, Risks, Product /Customer data, reporting, and analytics for BI initiatives, as well as detailed consumer research. Worked with executive stakeholders to define product features and roadmap. Developed and reported weekly on KPI’s, Roadmaps and achieved delivery in time and within budget. The updated residual value model resulted in a reduction of company loss by ~30% as an immediate outcome.

Developed an engaging productivity platform studded with elements of gamification, positive re-enforcements, access to multiple path to success depending on employee aptitude. Created training Curriculum, and step by step methodology for using the game to create highly productive teams of innovators, strategists and execution personnel for new product development for large corporations

El Segundo, Ca, Us

Consulted as senior product architect and program lead, developed strategic presentations to communicate roadmaps, program strategy and project health (metrics dashboard) on a regular basis to the CIO and Executive Vice Presidents for a variety of programs. Liaison across cross-functional teams for the development of engineering product strategies and articulate vision through detailed product specifications for mobile apps, video, OTT, and web products, including feature lists, product requirements, user stories, flows, and wireframes. Delivered products on web, mobile and OTT have touched large numbers of users, with up to 400 million page-views a month and 1 million video views per day.Developed Strategy and Execution Methodology (playbook) for * Identification and Avoidance of Enterprise Architectural Tech Debt impacting design * DevOps, Agile adoption and Web API development in cloud across Architecture, Development, Operations and Quality Assurance teams. * Architecture Governance and Change Control for $300M mission-critical Billing Replacement Program * Innovation Products adoption by senior executive across business departments * Big Data Product development across multiple departments• Partnered as product and user experience lead in cross-functional teams for the transformation of DirecTV OTT delivery platforms. Provided oversight for the development of subscription models and API strategy for DirecTV.com.

Oakland, California, Us

* Developed Management strategies for three top executives on business transformation and business process re-engineering. Created 30% additional capacity for a team of 200 professionals* Improved Open Enrollment Program with seven-point plan including incentive management and cross-training, resulting in 28% reduction in cost affecting unionized and white collar workers.* Gamification of User Testing to improve testing output by 200% : Business Simulation Strategy as a game to test out $28 million implementation of Medicare Business Engine.

Malibu, California, Us

- Directed and managed initiatives involving strategic advice and research to Fortune 500 companies for establishing their off-shore market or R&D presence. \- Led creation of Amritt’s innovative product scouting department to assist US and European clients to leverage intellectual experimentation and innovative product prototyping from Asian countries.

Malibu, California, Us

- Spearheaded deployment of Business Intelligence and enhancement of IT Infrastructure. - Mentored product and development teams (C++ & Java). Performed code reviews

Us

Responsible for IT budget portfolio of $48M. Oversaw completion within time and budget requirements for multiple portfolios of broad scope, risk, mitigation monitoring and reporting and timely dissemination, KPI reporting, and analysis of financial data to senior management. Developed roadmaps for finance to ensure funding for multi-year projects. Led and architected solutions for business and system integration projects of multiple legacy systems that handled $900M in monthly premiums, while leading teams of up to 30 members of project managers, developers, and analysts. Resolved risks, issues, team conflicts, and other escalated concerns between business and IT teams in a win-win manner. Received commendation from CIO and Sr. Executives for the implementatioon of the online premium management system.- Managed System Integration projects of systems which processed $900M monthly health premiums . - Architected development of unified web portal for plan administrators of hospitals and clinics ; - Completed key $6M project, which previously had failed 4 times under other leadership within budget and 3 months ahead of schedule using novel approach. - Developed and instituted preventive process wich reduced technology downtime by 72% resulting in reduction of problem reports by 96% - Procured 86% increase in client statisfaction with the data delivery integration program for 52,000 physicians and hospital providers following merger of PacifiCare and UnitedHealth.- Directed $12M initiative across multipl IT legacy systems to deliver multi-lingual literature - Spearheaded Data Warehouse project for Account Receivable; - Managed cross-functional teams using local and offshore resources.- Led CMS nd Medicare plan development large initiatives

Thousand Oaks, Ca, Us

As part of Amgen R&D's Information Technology department, led 25 member team across six manufacturing sites to select $25 million software investment for change control management for biotech production including blockbuster drugs such as Embrel, Procrit and Neulasta

Sant Cugat Del Vallès, Barcelona, Es

Company was called Alpha Therapeutics at the time and had just emerged from a prolonged FDA-mandated shutdown.Designed mission-critical, real time Donor Data Collection System which was deployed across thousands of company owned blood and plasma collection centers across the United States.

Amber provided enterprise software to veterinary care centers, with hundreds of installs across Canada, the United States and some in Europe. - Pioneered paperless medical records, one step invoicing, networked appointment scheduling, split billing for racetrack equine veterinarians, yield management and reservations for animal boarding facilities. - Built accounting, document management, medical diagnostic and cashiering systems.- Long before using global tech talent was mainstream, I utilized talent from Germany, India and the U.K. to get ahead of much larger, well-funded competitors.- When Amber was acquired, designed robust and quick system to help acquirer integrate our client base into their legacy system.

Cerificate Program, Artificial Intelligence

Executive Management, Business Administration And Management, General

Enterprise Architect, Business Process And Application Development

Master’S Degree, Mathematics

Master’S Degree, Computer Science

Pmp Certification