- Manage the inventory of mobile devices, including procurement, provisioning, and decommissioning.- Coordinate device configurations, updates, and troubleshooting to maintain optimal performance and security.- Ensure compliance with data protection and privacy regulations related to mobile device management.- Monitor and analyze mobile expenses, including monthly plans, usage patterns, and roaming charges.- Identify cost-saving opportunities through plan optimization, usage analysis, and negotiation with vendors.- Conduct regular audits to ensure accuracy of mobile billing and identify any discrepancies or billing errors. - Provide cost reports and analysis to management, highlighting trends, cost drivers, and potential savings.- Provide support to mobile device users, troubleshooting issues, and resolving technical problems.- Conduct regular audits to ensure adherence to policies and identify areas for improvement.-Develop and enforce mobile device usage policies, ensuring alignment with organizational goals and industry regulations.- Evaluate and recommend new mobile devices, applications, and solutions that align with business needs. - Negotiate contracts, service level agreements (SLAs), and pricing with vendors to ensure favorable terms. - Collaborate with legal and procurement teams to review and finalize vendor contracts. - Monitor contract compliance and address any deviations or issues that arise. - Renew or renegotiate contracts as required, ensuring alignment with changing business needs.- Establish and maintain relationships with mobile carriers, device manufacturers, and service providers. - Negotiate contracts, service level agreements (SLAs), and pricing with vendors to ensure favorable terms. - Evaluate vendor performance regularly, addressing any issues or concerns to ensure service quality.- Stay updated on industry trends, technologies, and best practices related to mobile devices and services.

Support end users in the U.S. and Canada with wireless management request, including ordering devices, administring features, cancelations and transfer of responsibility. Liaise with vendor to negotiate the best terms with the carriers as needed. Administer audio/web conferencing accounts for end users.Foster client and service provider relationships while achieving the desired results of controlling service cost. Troubleshoot all vendor problems, ensures problem resolutions are achieved without compromising the relationship with vendors and company customers.

Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities. Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other departments and divisions. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions. Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis. Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required. Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities. Including the following Analyst Job:Receiving, logging and managing calls from internal staff via telephone and email Maintaining an Asset Database and track changes 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. Blackberry account management and provision To arrange for external technical support where problems cannot be resolved in house