Sylvia Ball Email & Phone Number

Milton, Ontario, Canada

Milton, Ontario, Canada

Mississauga, Ontario

Responsible for managing the Customer Service Department. Oversee Customer Service Department and Call Center. I have a strong focus on all aspects of Customer Satisfaction, providing superb Customer Service by leading and motivating the CSR Team. I have the ability to foster positive relationships with customers and staff.My role entails managing and.

Implementing and planning for client installations. Manage daily warehouse operations and customer service. Oversee staff to ensure timelines and commitments are adhered to for day-to-day distribution. Formulate, design and implement fulfillment, pick and pack / kitting productions. Responsible for claims management. Employee development and SOP.

Devised and implemented innovative and relevant policies and procedures to increase productivity and services. Authored instruction manuals for staff training. Conducted internal ISO audits to ensure compliance. Cultivated strong working relationships with client base. Responsible for all aspects of day-to-day operation of third party logistics.

Managed operation of mid-sized transportation company. Responsible for overseeing operations, dispatch, customer service, human resources and accounting departments. Negotiated rates with customers, carriers and service agents. Key contact for account management. Developed SOPs specific to clients. Responsible for freight management for fashion trade shows.

Business Administration / Law Clerk

Business & Commerce

Activities and Societies: Executive Member of Athletic Council and Social Committee