Manage day to day business, accounting, sales, customer service, and marketing operations for large residential painting company.Create and manage analytical reporting process for all departments, gathering and organizing data and sharing results with appropriate stakeholders to allow for goal management across teams.Process invoices and manage project budgets and payroll.Manage employee and contractor onboarding and all applicable business and insurance documentation.Developed… Show more Manage day to day business, accounting, sales, customer service, and marketing operations for large residential painting company.Create and manage analytical reporting process for all departments, gathering and organizing data and sharing results with appropriate stakeholders to allow for goal management across teams.Process invoices and manage project budgets and payroll.Manage employee and contractor onboarding and all applicable business and insurance documentation.Developed full SOP program to streamline growth and expansion abilities as well as maintaining brand standards across the entire customer experience. Show less

Created and currently operate a boutique travel agency with a focus on Disney travel

Full responsibility for all store functions. Recruited, hired, trained, and managed all store staff.Worked collaboratively to maintain stock levels and staffing between four store locations.Revamped operational procedures based on key metrics and guest feedback to focus on providing an exceptional guest experience, increasing loyalty, and raising positive brand recognition.Analyzed sales trends and worked with vendors to purchase all merchandise in the store, maximizing… Show more Full responsibility for all store functions. Recruited, hired, trained, and managed all store staff.Worked collaboratively to maintain stock levels and staffing between four store locations.Revamped operational procedures based on key metrics and guest feedback to focus on providing an exceptional guest experience, increasing loyalty, and raising positive brand recognition.Analyzed sales trends and worked with vendors to purchase all merchandise in the store, maximizing margins and increasing turns while providing a unique and compelling selection of products in an appealing environment.Worked with all departments to improve consistency in guest experience and service recovery through a new SOP program.Served as a guest experience champion by demonstrating exceptional service standards. Show less

Responsible for all advertising, branding, events, and guest experience. I have been recognized in industry circles and publications as an emerging professional; and have been featured in articles, podcast interviews, and trade show panel discussions.I have developed and implemented a brand shift to help realign the business in the ever-changing environment. This has involved a name change, logo update, and refining our voice and position in the Indianapolis market. My use of… Show more Responsible for all advertising, branding, events, and guest experience. I have been recognized in industry circles and publications as an emerging professional; and have been featured in articles, podcast interviews, and trade show panel discussions.I have developed and implemented a brand shift to help realign the business in the ever-changing environment. This has involved a name change, logo update, and refining our voice and position in the Indianapolis market. My use of events to reach new and younger faces has been well received and exceptionally successful. I developed a new program of entertaining and educational events, including events that have brought in more than five times the previous counts, all while spending significantly less money to do so.Results of my efforts show in the larger percentage of first-time customers, which has been a large portion of our substantially increased yearly sales figures. Show less

Contract CAD and design for a small architectural firm. Designed and drafted customizations for a large new-build residential community, followed up on site to ensure construction was in compliance with drawings.Coordinated as-built drawings through detailed measurements of existing structures and then translating that to a CAD environment for future improvements.