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Over a decade in the IT field with experience being a manager and a system admin. Currently work at an MSP as an Operations Engineer for the Level 1 group.I am always looking for new and challenging opportunities to further my knowledge and provide the best service I can to all levels from the basic user to executive support.I am patient and understanding with the goal to fix the issue the first time.
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Operations EngineerInformation Technology Partners Dec 2021 - PresentBurbank, California, UsAs an Operations Engineer my goal is to resolve the issue within the first call/ticket.I research, learn, and put into action the options necessary to take care of the clients issue in a timely manner.I learn from those with seniority and I make sure to not ask the same question twice.I come in daily with the goal to provide excellent service to the partners we work with, with the upmost respect of their time to increase the value of the company, my teammates, and myself.I am also consistently the top performing Ops Engineer and always think outside of the box. -
It ManagerCosmetic Group Usa Sep 2016 - Jun 2021Los Angeles, California, UsCurrent Projects:- In June 2020 CGUSA was able to acquire a competitor and it's physical assets. Full network takeover occurred within a couple of days.- In January 2020 CGUSA began construction of our new flagship location. An entire new network infrastructure including security cameras was put in place with the wiring vendor and System Administrator.Current Management Work:- Manage, mentor, and provide escalated support to the Systems Admin- Manage departmental budget- Maintain relationships with IT vendors- Member of the emergency First Responder Team (CPR/First Aid Certified)- Member of the Process Pro ERP (Enterprise Resource Planning) implementation team- Research, price, and implement new IT software/hardware for new projects or network refreshes and server refreshes- Office 365 (O365)/ESET/Mimecast/VMWare Environment- Continuous learningRecommendation from a co-worker at CGUSA:“I greatly appreciate your kind words. It was a pleasure to have worked with you and your perfect mix of professionalism, humor, knowledge, and humanity. I hope our paths will cross again.” -Robert Schienholtz -
System AdministratorCosmetic Group Usa Aug 2015 - Sep 2016Los Angeles, California, Us- Provide assistance and research information at the behest of the Director of IT- Manage, mentor, and provide escalated support to the Help Desk Technician- Manage all physical and virtual servers in the network- Assisted in a complete refresh of firewalls, network switches, AP's, GPO's, server OS upgrades, and telephony- Experience in Fortinet routers/firewall- Experience in HP (Aruba) Procurve and Comware switches (CLI)- Experience in Ubiquiti AP's/Cameras/mFI mPorts- Experience in Cisco Meraki Switches/Routers/Firewalls- Experience in configuring OSD via SCCM 2012 and Active@ Data Studio- Experience in MS Server 2003-2012, Windows XP/7/8/10- Experience in Exchange 2007-2013 and O365 management- Experience in O365 migration from on-premises to cloud- Experience in VMware server spin ups and desktop virtualization- Experience in Veeam Backup Solutions- Work with VARs for pricing, product research, and product information
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Jr. Systems AdministratorCosmetic Group Usa Jun 2014 - Aug 2015Los Angeles, California, UsWorking in conjunction with the Director of IT providing:- Complete end user support- Active Directory account creation, password resetting, and account disablement - Management of Cisco router and switches- Management of HP switches and Brocade brand switches- Assisting in management of Nimble SAN- Knowledgeable in Hyper-V and VMware environments- Maintain ink inventory- Maintain/troubleshoot Next Level Security Services (NLSS) IP camera system- Full network discovery of servers and passwords- Panel to Port and Port to vLAN mapping- Full roll-out of internal VoIP phone system using Asterisk- New server build outs- Microsoft Exchange email troubleshooting- Troubleshooting access to networked drives, shared drives, and providing/removing access
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Service Desk Agent/Help Desk - 20Th Century FoxTurner Techtronics, Inc. Aug 2013 - Jul 2014Burbank, Ca, UsITIL Service Desk:- Remote help desk- Single point of contact for all users allowing the service desk to triage incoming calls and tickets to appropriate departments/teams - Network drive/printer mapping - Account unlocks/password resets- Microsoft Office 2010/2013 (Outlook/Word/Excel) troubleshooting- General software troubleshooting - Troubleshot and disinfected systems that were infected with virus/malware- Software installs/updates- Employee of the Year 2013 despite being there only 4 months -
Tech Support RepresentativeDtt Surveillance Jun 2012 - Aug 2013- Member of the First Call Resolution Team- Troubleshoot remote connection issues for clients using tools such as Log Me In, Join.Me, VNC, and GoToMeeting- Troubleshoot hardware, software, and network connection issues client side and server side- Configuring routers and firewalls for remote access- Troubleshoot POS integration issues- Assist clients in downloading/CD burning (locally and remotely) of surveillance footage for archival or investigative purposes- Troubleshoot and disinfect systems that have viruses/malware infections- Assist in the configuration of our software/app for remote viewing on Windows/Mac based systems, iPhones, and Android phones-Participate in adding information to the Knowledge Base-Flexibility to cover shifts ranging from morning shifts to graveyard shifts-Updating DVR/Windows software to add additional functionality client side
Steven Barrios Skills
Steven Barrios Education Details
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California State Polytechnic University-PomonaHotel And Restaurant Management -
Pasadena City CollegeIt - Micromputing Support
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Belmont High SchoolHigh School Diploma
Frequently Asked Questions about Steven Barrios
What company does Steven Barrios work for?
Steven Barrios works for Information Technology Partners
What is Steven Barrios's role at the current company?
Steven Barrios's current role is Operations Engineer.
What is Steven Barrios's email address?
Steven Barrios's email address is sb****@****bal.net
What is Steven Barrios's direct phone number?
Steven Barrios's direct phone number is +181839*****
What schools did Steven Barrios attend?
Steven Barrios attended California State Polytechnic University-Pomona, Pasadena City College, Belmont High School.
What skills is Steven Barrios known for?
Steven Barrios has skills like Troubleshooting, Technical Support, Networking, Windows 7, Windows, Customer Service, Help Desk Support, Computer Hardware, Software Installation, Microsoft Office, Active Directory, System Administration.
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