Managed daily shipping operations, including order processing, fulfillment, packaging, and inventory management. Spearheaded documentation processes and generated specification drawings for custom products using Solid Edge. Proficient in utilizing platforms such as Canva, Shopify, monday.com, Shippo, and Invoicely for operational efficiency.

Leveraged extensive industry knowledge to promote electric vehicles and charging networks, supporting educational and promotional events. Advocated for sustainable transportation solutions and electric vehicle adoption; educating and engaging with customers on the advantages, benefits, and challenges of owning electric vehicles.

Coordinated the setup and launch of a new regional distribution center and launch of the Rivian electric vehicles, contributing to the company’s growth. Traveled to and supported additional market launches and operations. Assisted with EOY product delivery and manufacturing goals, as well as training, process, and SOP development.

Managed and coordinated daily movement of all Florida SmartPost shipments, while coordinating with relevant corporate teams, distribution hubs, and third-party logistics companies, ensuring timely deliveries and efficient dispatch of packages. Implemented strategic logistics planning and warehouse management systems for optimal efficiency and reduced ongoing costs. • Recognition for Hurricane Irma Aftermath - Oct 2017 Recognized for the exceptional efforts made to ensure deliveries were made upon facilities availability.• FedEx SmartPost Florida Expansion - Jan 2017 to Jun 2018Coordinated the launch of a new SmartPost facility in Tampa, FL, providing training and ongoing logistical support.• Nominated for Service Value Award – Apr 2017 Finalist for enhancing load factors by 20%, improving punctuality by 49%, and halving late package incidents.• Awarded FedEx Purple Promise Coin – May 2016 Assisted in securing a multimillion-dollar account by providing data and insights into FedEx shipping efficiency.

Oversaw operations of Florida's SmartPost hub, optimizing productivity and efficiency. Led the shipping team, setting KPIs and acknowledging high performers. Maintained safety compliance, achieving a zero-incident environment.• Awarded FedEx Purple Promise Coin – Nov 2014 Assisted in the relocation and restructuring the Charlotte, NC operation, training 50% new hires and implementing new procedures.• Awarded FedEx Purple Promise Coin – Dec 2012 Assisted in establishing a temporary peak-season hub in Windsor, CT, including training and day-to-day operation, achieving 99.9% on-time service, which transitioned into a new permanent hub.

Managed dispatch and records for 50-100 daily trailers, conducted yard checks, reconciled equipment inventory, and provided operational forecasts for management.

Prioritized and sorted parcels to correct destination, ensuring “no package left behind”. Coordinated with teams to offload parcels from trailers. Secured pallets and containers for safe transit.