Kaunain Shaukat Email & Phone Number

Gurugram, Haryana, India

•Specialised in troubleshooting errors related to configurations of the MobiControl platform and other SOTI services.• Communicating with developers and product managers regarding bugs in the product by creating JIRA's to fix bugs in future versions of MobiControl.• Demonstrate proficiency in server management, including service log analysis to isolate the cause of an issue using software tools such as Klogg.• Managing SQL Databases to manage data and performance.• Manage and troubleshoot issues on AWS and Azure cloud servers, ensuring all services are running and troubleshooting any issues that may occur.• Provide Enterprise support through the IT support calls on client escalations.• Proficient use of multiple device types such as Android, IOS and Windows (Server, 10/11 and CE)• Integrating Active Directory, Azure AD, and LDAP, we can streamline user authentication with Single Sign-On (SSO)

India

Managed Azure Infrastructure: Administered and maintainedAzure cloud environments, including provisioning, monitoring, and scaling of virtual machines, networks, and storage solutions.Implemented Security Best Practices: Configured AzureSecurity Center, Azure Policy, and Azure Key Vault to ensure data integrity and compliance with organizational security standards.Optimized Cost Management: Monitored and optimizedAzure cost by analyzing resource usage and implementing automation strategies such as Azure Automation and Azure Cost Management tools.Deployed and Managed Azure Resources: Deployed and managed Azure resources using ARM templates, Azure CLI, and PowerShell scripting, ensuring consistency across environments.Handled Backup and Disaster Recovery: Configured and managed Azure Backup and Azure Site Recovery services to ensure business continuity and data protection.Collaborated with DevOps Teams: Worked closely with DevOps teams to implement C|/CD pipelines using Azure DevOps, improving deployment speed and reliability.Monitored Performance and Availability: Set up and managedAzure Monitor, Azure Alerts, and Log Analytics to track performance, availability, and security incidents, ensuring minimal downtime.

Gurugram, Haryana, India

Bachelor Of Technology - Btech, Computer Science

12Th, Engineering

High School, General