David Koo Email & Phone Number

Toronto, Canada Area

• Managed three departments at the Staples Midtown store, including customer service, print and marketing services, and technology services
• Promoted maximization of the store’s profitability through risk-taking and innovation to drive sales and growth
• Trained new supervisors in their respective departments for Staples Midtown and other neighbouring Staples stores
• Responsible for employees’ health and safety through the Joint Health and Safety Committee
• Built relationships with businesses and organizations to grow sales and foster customer loyalty
• Supported loss prevention processes through implementation of prevention strategies and investigations

Toronto, Canada Area

• Provided support to management to meet daily, weekly and annual sales targets
• Assisted in screening and interviewing potential candidates for suitable person-job fit and person-organization fit
• Assisted in policy deployment and policy compliance within the technology department
• Served as a store ambassador to other Staples stores by sharing approaches to improve store productivity and increase sales
• Performed various managerial roles such as opening and closing the store, mediating customer complaints, making critical business decisions
• Accountable for training and coaching associates in all aspects of sales and customer engagement

Toronto, Canada Area

• Provided support to the Technology Sales Supervisor by handling the merchandising operations of the technology department
• Responsible for the completion of planograms, which include weekly product layout updates provided by Home Office
• Maintained proper display of merchandise and monitored the tidiness of the department
• Coached technology associates on selling techniques, warranty pitching, and procedures for technology items
• Ensured that the team meets store targets and other measurable and provide further coaching if necessary
• Served as a backup technician to improve efficiency when dealing with customers’ devices