David Koo Email & Phone Number

Toronto, Canada Area

• Managed three departments at the Staples Midtown store, including customer service, print and marketing services, and technology services• Promoted maximization of the store’s profitability through risk-taking and innovation to drive sales and growth• Trained new supervisors in their respective departments for Staples Midtown and other neighbouring Staples stores• Responsible for employees’ health and safety through the Joint Health and Safety Committee• Built relationships with businesses and organizations to grow sales and foster customer loyalty• Supported loss prevention processes through implementation of prevention strategies and investigations• Led major store events including annual fundraising initiatives such as the Back to School Supply Drive and Special Olympics Supply Drive

Toronto, Canada Area

• Provided support to management to meet daily, weekly and annual sales targets • Assisted in screening and interviewing potential candidates for suitable person-job fit and person-organization fit• Assisted in policy deployment and policy compliance within the technology department• Served as a store ambassador to other Staples stores by sharing approaches to improve store productivity and increase sales• Performed various managerial roles such as opening and closing the store, mediating customer complaints, making critical business decisions• Accountable for training and coaching associates in all aspects of sales and customer engagement• Organized incentives and rewards programs to acknowledge associates who produce great results, exhibit strong work ethic, and exceed expectations

Toronto, Canada Area

• Provided support to the Technology Sales Supervisor by handling the merchandising operations of the technology department• Responsible for the completion of planograms, which include weekly product layout updates provided by Home Office• Maintained proper display of merchandise and monitored the tidiness of the department • Coached technology associates on selling techniques, warranty pitching, and procedures for technology items• Ensured that the team meets store targets and other measurable and provide further coaching if necessary• Served as a backup technician to improve efficiency when dealing with customers’ devices