Sarah Beckworth Email & Phone Number

Cambridge, United Kingdom

Formerly ViewRanger (Augmentra LTD)

Washington D.C. Metro Area

Worked with our partners to deliver the US Department of Education’s Migrant Student Information Exchange (MSIX) program and web-based information system to users in the States.-Provided Tier 1 and Tier 2 technical and customer support directly to MSIX users in the States. -Quickly resolved common system issues and guided user's through the system step-by-step.-Managed the escalation and resolution of harder-to-solve customer issues directly with the technical team. -Implemented the process for updating MSIX User Documentation on a rolling basis to ensure content aligned with system release updates.-Transitioned MSIX User Documentation from PDF to HTML5 for full integration into the MSIX application.-Created accessible electronic document (PDF, Word, and PowerPoint) versions of all project materials, and remediated legacy documents to ensure 508 compliance for distribution and web publication.-Developed and ran test scripts throughout the system development and enhancement lifecycle.

Washington D.C. Metro Area

-Provided friendly and courteous service to all existing and prospective clientele.-Trained newly hired employees on front desk responsibilities and protocols.-Managed Spa and Fitness appointments and payments.-Supported all departments to ensure cohesive and efficient facility operations.-Maintained product knowledge to increase Spa service and product sales.

Washington D.C. Metro Area

As Regional Operations Coordinator:Utilized a love of organization to streamline the key operating systems of the seven campuses, including:-Devised a standardized on-boarding systemfor all new employees-Created an auditing system for monthly tuition processing ($1million per month) -Built out the community outreach plan to incorporate on-campus and community events (.g., Fall Festival, Open House Days, a Distinguished Speaker Series, and Tabling at Farmer’s Markets)-Doubled weekly inquiries and reached a 75% Spring re-enrollment rate through these outreach and engagement initiativesAs Director of Admissions/Campus Manager:Managed the day-to-day operations of the Westfields Campus including: overseeing daily staffing, creating campus specific outreach materials, scheduling and leading staff meetings and trainings, taking complete ownership of the enrollment process, increasing enrollment by 50% in less than one Academic Year, and continuous communications with parents and staff to ensure a peaceful and positive educational environment.(Promoted from Director of Admissions/Campus Manager to Regional Operations Coordinator)(Promoted from Campus Administrative & Classroom Assistant to Director of Admissions/Campus Manager)

Austin, Texas Area

Selected Contributions-Reaching sales targets at or above the 50% goal-Increased sales and brand loyalty by providing a positive customer experience-Strategic leadership of sales associate team to maximize sales -General administration including organizing stockroom flow, accepting new product deliveries, tracking petty cash, and employee scheduling.(Promoted from Sales Associate to Sales Leader/Management Team)

Austin, Texas Area

As an intern with the Texas League of Women Voters, I was responsible for researching the policy stances and contact information of every candidate for Texas State and Federal Office in the 2011-2012 election cycle. I then created a database system from the ground up for use in future GOTV and online systems for the League.

Ma International Development: Politics And Governance, Development Economics And International Development, Merit

Activities and Societies: University of Manchester Women's Lacrosse, North American Foundation for the University of Manchester.

Bachelor Of Arts, Political Science And Communications

Activities and Societies: Texas Lassos, Texas Alpha Xi Delta, Texas Women's Lacrosse Specializing in Political Communications, I gained.