Susan Craft Rendon Email & Phone Number

Remote

I assisted in maintaining and improving the accuracy of a search engine for the US English-speaking market, determining the most likely intent of a user given their input and locale, judging the relevancy of the given search examples returned on that input, and explaining in detail the most likely intent of the users.

Morgantown, West Virginia

Multiple temp positions with United Talent; I've received payments, checked 911 records, answered and directed phones, and and done general office work and reception for a local ISP, been receptionist and phone operator for a care home, created and compiled work schedules and logs for independent-living visiting personal care providers, and billed Medicaid and health insurance providers for the services of those visiting personal care providers. It's always a pleasure to look after people!

Morgantown, West Virginia

As a Customer Service Representative for Teletech, I was the first, friendliest 'face' my customers encountered when they called their bank. I troubleshot not only their online banking, but their financial difficulties, fixing and advising where I could and connecting them with the best possible experts when I could not. No matter what, I did my very best to end each call with a smile for both sides.

As a TTA for the College of Arts and Sciences, I focused on communication and assisting faculty and staff in making their efforts more efficient through the use of dedicated software and hardware, as well as in general and individualized customer care. I am familiar with the installation, use and maintenance of Windows 7 and XP (both of which I have used for several years on my own computers), the Microsoft Office suite, the Exchange system, and several anti-virus utilities.A few… Show more As a TTA for the College of Arts and Sciences, I focused on communication and assisting faculty and staff in making their efforts more efficient through the use of dedicated software and hardware, as well as in general and individualized customer care. I am familiar with the installation, use and maintenance of Windows 7 and XP (both of which I have used for several years on my own computers), the Microsoft Office suite, the Exchange system, and several anti-virus utilities.A few specifics: -Tested and created documentation for the Biology department's automated memory backup systems-Assisted departments and faculty with website and PowerPoint design; social networking implementation; educational technology research, testing and recommendation-Created and maintained Wordpress-based blog for ASSETT and its TTAs Show less

Boulder, Colorado

I served as a sales assistant at a Housing and Dining convenience store, assisting customers, managing stock, making sandwiches and coffee drinks, and tending register.

I tended register, managed stock, ran errands, troubleshot the office computer, and assisted customers in choosing the perfect gift or greeting card.

Bachelor'S, Japanese Language And Literature, 3.412

As a Bachelor of Arts in Japanese from the University of Colorado, I learned the value of accuracy in translation and communication; I was.

Aa, Language