Stephen Belich Iii Email & Phone Number

San Mateo, CA, US

* Amalgamated post recovery / total loss settlements from personal loan product into auto vertical, streamlining process and reducing turnaround by 50%*Provided guidance to L1s and L2s to ensure cohesive servicing reducing repeated incidence of issues.*Intitial intake of customer issues via phone or e-mail. Research and triage, resulting in location of.

San Mateo, CA, US

• Assisted customers and associated third parties in servicing various auto refinances and retail installment contracts to increase customer satisfaction, reduce complaints and resolve unexpected recovery, titling, and.
• Joined a process improvement team for informational intake from servicing agents to deliver improvements to management including data reports, with the goal of streamlining the workflow for colleagues and to create a.

San Mateo, CA, US

• Provide first point of contact to deliver and ensure a white glove, high touch experience, across inbound e-mails and callsfor customers and their supporting parties, championing their needs and following their issues.
• Utilizing a variety of technologies such as Salesforce, Slack, knowledge bases such as confluence to reliably communicate with a variety of teams across the platform and discuss the intricacies of the product.
• Maintained a QA score of 100 over initial 6 months
• Established early on a desire and flexibility to adapt to a changing work climate, learn new skills and take on additional responsibilities becoming an integral member of the auto servicing department within three.

• Provide care and mentorship to a sibling on the Autism Spectrum.
• Act as a primary buffer between the neuro-typical and neuro-atypical worlds.
• Empathize with and decode mannerisms to overcome environmental challenges and excess stimuli.
• Display valuable empathy to be both an example to the subject as well as a guide for how a neurotypical person would interact.
• Educate with skill building, enrichment, and life skills.

• First point of contact and overseer for all customers or prospective clients and day-to-day operations.
• Provide level 1 support triage and/or general account inquiry in person, e-mail, or telephone.
• Mail forwarding, collating, dispersing to onsite & virtual clients.
• General maintenance, upkeep and liaising with repair vendors as needed as well as facility organization.
• Security badging for new clients, their employees, and visitors.
• IT support including telephony, Wi-Fi, printers, as well as general inquiries.

• Onboarding, tracking, cultivating and orientating new families and elementary school students.
• Grew membership base by 20% in first quarter.
• Level 1 / Level 2 ticketing support (technical, troubleshooting and billing)
• Assisted lead instructor in teaching children to code on-site and at schools.
• Maintenance of onsite computers, software updates, cleanliness ensuring a safe environment for students.
• Maintenance of robotics equipment as well as preparing modules for students.

• Assisted in and headed training of front desk employees.
• Provided exemplary customer service from point-of-contact to connecting them with their therapist for their service.
• Spearheaded the resolution of gaps in service and facilities as the need arose.
• Provided guidance and direction for employees' grievances.

• Ensure a safe and enjoyable environment for patrons.
• Mitigate and resolve customer service issues
• Liaise with law enforcement where applicable

• AP/AR for a medium size student base.
• Level 1 / Level 2 live chat client / student support.
• Event and space planning involving seminars, team and cultural building gatherings.
• Organize legacy/archival projects to bring them current while streamlining daily workflow.
• Upkeep and procurement for all facility needs.

• Cash handling, reconciliation
• Orders (Dry goods, produce alcohol)
• Staffing, interviews
• First point-of-contact for the restaurant, maintained FOH
• Fill in delivery driver when needed

• Maintained brand standards and drink quality
• Cash handling, key holder, bulk coffee orders

Business Administration And Management, General

General Studies