Volunteered as a mentor for the community, guiding people on lean/agile practices, Scrum, Kanban, Personal Kanban, Project Management, and Low-Code.

I moved into the delivery organization full-time and continued to manage projects for the Americas region.

In this hybrid role, I will be helping Do iT Lean customers maximize their investment in building software products/projects using OutSystems platform, through services and pre-sales activities and helping increase their awareness about lean/agile ways of working.

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solve one big, frustrating problem: Resolving employees' IT support issues.Responsibilities:• Strategic advisor to the customer, handling accounts and relationships for Enterprise Accounts worth around $2 Mil in ARR. Identifying, quantifying, and showcasing the value to the customers through quarterly business reviews.• Collaborative partner to MW sales, support, product engineering, and professional services teams to help achieve customer goals and account growth. Impact:• Identified and mitigated risks by avoiding two enterprise accounts from churn saving more than $200K in ARR.• Built strategic relationships with customer executives and turned them into Moveworks product champions.

OutSystems is a low-code application development and maintenance platform that enables enterprise IT teams to deliver enterprise-grade web and mobile solutions relatively quickly.Responsibilities:• Strategic advisor to the customer, guiding them to success by being the product ambassador, designing success plans for effective and efficient adoption by collaborating with executives & leaders.• Communicate success to customer executives through quarterly business review meetings and actively work with the field teams (professional services, sales, and support). Managing around 14 accounts over $3.5 Mil. • Providing the sales and product teams with customer feedback resulting in product improvement and increased adoption.

Strategic advisor to the OutSystems customers in the Central region, Americas.

• As an Engagement Manager, responsible for quality software delivery using an agile approach with the OutSystems platform for critical customers. Involved in pre-sales activities for Americas regions helping with discovery, customer problem definition, solution exploration, and sizing.Impact:• Introducing and educating organizations and teams on agile values and principles (Scrum, Kanban, and SAFe as applicable). Training Individuals and teams on Scrum and Agile fundamentals (Agile in a day training), Introduced practices like Behavior Driven Development (BDD), Specification by Example (SBE), Story Mapping, and Relative estimation.• Contributing to the internal knowledge base to improve the company’s agile delivery practices and delivery playbook. Introducing and running weekly lean coffee sessions, now run worldwide across the organization.

Sharing knowledge, news and experiences about:agile, project management and making work & life a better place.

GA DoE IT had to deliver an SLDS system by collaborating with NC and KY educators using an $11 million federal grant. Responsibilities:• Responsible for Project planning, execution, monitoring, and controlling, including risk, issues, and change management for a $900K+ program and interacting with executives and education stakeholders from these three states (GA, NC, and KY) from discovery through the delivery of features.• Championing continuous learning, process improvement, and team collaboration to deliver high-quality software by focusing on the outcome. Training, educating, and coaching Scrum & Kanban teams.Impact:• Implemented predictable software delivery practices like Relative Estimation, User Story Mapping, and Acceptance Test Driven Development (ATDD).• Improved delivery quality (~40% fewer defects), Increased customer satisfaction, and increased throughput per sprint.

Involved as:• Community Knowledge Management (KM) Lead• Co-lead for Community Editorial Board (CEB) teamAs a CER (Community engagement representative) for PMI Atlanta chapter -** Guest Speaker at PMI Atlanta Technology Forum representing Agile CoP:http://pmiatlanta.org/index.php?option=com_content&view=article&id=312:october-technology-forum-event-summary&catid=68:announcements&Itemid=261** Panel Expert for topic - "PMP exam and PMBoK(v5) changes" [April 23, 2013] for PMI Atlanta Technology Forum.

Volunteering with PMI's Atlanta's Agile Interest Group to:• Program Management • Agile coach/Servant Leader for the all volunteer operations team• Enable Atlanta's project management community to acquaint, adopt & embrace agile principles & practices by sharing, guiding and providing the right information.• Increase awareness of agile project management and enable the community to learn, share and succeed in their quest to "be agile"• Grow sustainable support/volunteer team • Mentor new volunteers• Liaison to chapter PMI representative• Expand PMI ATL AIG's social media presence• Lead event & operations planning and coordinator• Set up and improve operations

Contributed to the PMBOK® Guide 5th edition content (Scope Management Chapter)

Facilitated Pay it Forward/Donation Only Agile & Scrum introduction training.

I worked with the Enterprise IT - Strategic Development team for T-Mobile’s Universal User Interface (UUI) program aimed to enable stores to improve customer sign-ups.Responsibilities:• Implemented Kanban to provide visibility on triage and support of the first postproduction release of the program.• As a Product Owner (PO): Impact analysis of projects on UUI, involved in requirements discussions, Business Requirements Doc reviews, Work with the Product Owner team and Project Leadership to Create and prioritize product roadmap & backlog. Liaison between Business, Development, and support teams.• As a Technical Delivery Manager: Tracking issues and impediments for the Activations module, coordinating with other project managers to create, track, and manage project plans, weekly status reporting, risk assessment, defect/trend analysis, help in project/task closure activities, Scope management by involving stakeholders/3rd party vendors.Impact:• Triage team Kanban implementation increased the number of issues triaged by over 25%.• As a PO for multiple globally distributed teams, delivered the first release of a significant functionality with just one postproduction defect. Contributed significantly to UX standardization, product, and project management.

Lead LinkedIn group management activities for "Scrum Alliance, Inc." and "Certified ScrumMasters" groups.

Consultant for Office of Information Systems (OIS) on various projects. Worked with different agencies that provide services to the State of Ohio and Ohioans.

Worked with JEG Projects Control Group for creating a web application: Field Labor Analysis developed in .Net/SQL Server.

- Worked for a Fortune 500 client as Agile business analyst, Technical team lead (onsite & offshore model) and Iteration management coordinator. - Planned & executed soft skills [Communication] workshop for new onsite team members.

- Worked in the capacity of software developer, defect prevention representative, tester and project leader/coordinator.- Contributed to improving testing practices that saved client significant amount of time & money on system testing effort for a enterprise wide project- Contributed to proposal for automating & performance testing using silk scripting.

Involved in requirements analysis, designing, coding, testing and implementing projects using: C, Oracle 8/D2K on Windows.