Sarah Bentz, Csm, Cspo Email & Phone Number

San Antonio, TX, US

New York, NY, US

New York, NY, US

• Led development of new Insurance website to increase submission volume and conversion rates while reducing expenses.
• Organized cross-functional teams for database and data pipeline analysis to align business units and product apps.
• Provided governance and oversight for multiple concurrent projects, managing constraints and interdependencies.
• Maximized resource allocation based on availability and priorities.
• Tracked and mitigated risks, ensuring compliance with schedules and budgets.
• Conducted stakeholder meetings to define objectives and execute deliverables with cross-functional groups.

San Antonio, Texas, US

• Onsite at Argo Group, lead to full time position above.
• Core member of PMO, implementing Agile methodology, Vendor Risk Management, Change Requests, Architecture Design Review, and Operational Support Transition.
• Led workshops to analyze and redesign business processes for improved efficiency.
• Used business process modeling tools to illustrate complex workflows, creating documentation guides and videos.
• Designed and facilitated training materials for international IT Project Delivery team, including Project Managers, Business Analysts, Technical Managers, and Architects.

Carrollton, TX, US

• Datascan provides SaaS mobile inventory solutions for global clients including Dick's Sporting Goods, Nordstrom, Tiffany & Co., Disney, Nike, and H&M.
• Led client requirement sessions, documenting program functions, data quality, reports, and analytics needs.
• Served as a functional expert on internal systems, translating business requirements into system changes and assessing end-user impact.
• Acted as liaison between clients and development teams, overseeing the SDLC from analysis to QA testing.
• Consulted on business opportunities, securing $2.7M in new revenue and managing a $21M client base (in 2017).
• Directed platform conversion for 154 clients over three years, coordinating customizations and timeline management.

Arlington, TX, US

- Assisted lead teacher in planning and delivering daily lessons in college level Spanish courses.- Developed and implemented engaging educational activities and materials.- Adapted teaching methods and materials to accommodate different learning styles and abilities.

• Handcrafted Metal is a design build firm specializing in residential and commercial construction and high-end remodels.
• Managed full project life cycle, including sales, design, specifications, pricing, engineering, and client communication.
• Collaborated with homeowners, designers, architects, engineers, and production crews to ensure timely project delivery.
• Attended international conventions to prospect new clients and network with industry leaders, maintaining professional relationships.

Carrollton, TX, US

• Troubleshot and resolved technical issues for Datascan's software and hardware solutions.
• Conducted client software training via WebEx for users at all levels.
• Used Salesforce and JIRA to manage and track issue resolution efficiently.

New York, NY, US

• Provided sales presentations to prospective clients on various banking products including private loans and student loan consolidations to suit their individual financial needs.
• Collected detailed information to submit new loan applications to underwriting team.
• Met and exceeded sales goals. Consistently received high customer satisfaction scores on customer surveys.

San Antonio, Texas, US

• Guided prospective clients on bank products including new automobile loan and automobile refinancing.
• Securely collected detailed information to submit new loan applications to underwriting team.

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts (B.A.), Spanish Language And Literature