Steve Bercovici Email & Phone Number

Toronto, Ontario, Canada

Product Ops and Fintech Partnerships @ Float

- Led the Market Expansion team: spearheaded regulatory research, data driven market sizing, and permitting efforts in close partnership with the founders and Hardware team.- Analyzed public data to weigh-in on strategic questions and hypotheses. Represented results geospatially using Carto and SQL.- Set team Objectives and Key Results (OKRs), designed the corresponding implementation plan for the team, and built a dashboard to track live results in Google Data Studio.

- Brought structure into an entrepreneurial environment by designing a process for sourcing and implementing two new software applications.- Facilitated the process of prioritizing cross functional requirements from groups with different interests, devising a go-to-market strategy, and engaging key stakeholders to implement change.- Translated business needs into tangible change by hands-on prototyping and configuration.

Toronto, Ontario, Canada

- Founded the Robotic Process Automation (RPA) program at Rogers: built the team, negotiated multiple vendor contracts, evangelized RPA throughout the organization to secure funding and raise awareness, and led the implementation of the RPA operating model- Developed and maintain a measurement system for tracking automation cost/benefit and ROI; manage program financials- Implemented a SCRUM-like process for assessing potential Robotics opportunities in the pipeline

Toronto, Canada Area

- Led a cross-functional program aimed at enabling customers to install their own Internet and TV services, without needing to wait at home for a technician- Won team of the year for the program's success in improving customer experience and reducing costs

Toronto

Designed and implemented IT system, process, and call centre changes aimed at improving the customer experience

Montreal

Performed business process mapping, system design, and change management for large scale business and IT implementation projects

Reston, Va

Participated in each of the major system delivery lifecycle phases

Built an IT Balanced Scorecard for more effective management of the IT organization

Mapped out as-is and to-be business processes, performed ETL for Oracle databases, and assisted with technical documentation

- Managed and prioritized IT delivery escalations, while striving to ensure customer satisfaction- Conceptualized a logical metric structure and developed a tool using Microsoft Access and VBA to produce reports that were routinely analyzed by management to facilitate decision making- Performed requirements gathering and developed business cases for off-policy IT requests

- Responsible for the development and implementation strategy of a shop floor system used to streamline the flow of manufacturing parts- Developed and implemented an application using Microsoft Access and VBA in 9 departments, which contributed to the increase in efficiency of job sequencing- Built relationships, supported and negotiated with clients of the system on a daily basis to overcome conflicting requirements from various departments

Master Of Business Administration (M.B.A.)

Activities and Societies: Co-President, MBA Technology and Innovation Club Certificate in Entrepreneurship

Bcom, Information Systems, Operations Management

Activities and Societies: Co-President, Management Information Systems Club