Steve Bercovici work email
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Steve Bercovici personal email
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I passionately take ownership of high potential concepts that may have been prototyped successfully but need to be implemented at scale in order to unlock the benefits in a meaningful way. I do so by bridging the gap between strategy, technology, and operations. I'm adept at devising a pragmatic structure for success, never turning down a challenge to negotiate an agreement or build consensus. I like getting my hands dirty in different areas but thrive in partnership building and negotiation. As a leader, I'm known for helping team members capitalize on their strengths, often unrealized ones.Areas of expertise:• Partnerships• Negotiation• Process improvement and automation• Consulting• Data Analysis, SQL• Customer Experience• Program management• People leadership and coaching• Regulatory research• Business case modeling• Cross-functional change• Call / contact centres• Technology implementation
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Senior Product Operations ManagerFloat Mar 2023 - PresentToronto, Ontario, CanadaProduct Ops and Fintech Partnerships @ Float -
Market Expansion ManagerFord-Backed "Stealth Startup" Nov 2021 - Jun 2022- Led the Market Expansion team: spearheaded regulatory research, data driven market sizing, and permitting efforts in close partnership with the founders and Hardware team.- Analyzed public data to weigh-in on strategic questions and hypotheses. Represented results geospatially using Carto and SQL.- Set team Objectives and Key Results (OKRs), designed the corresponding implementation plan for the team, and built a dashboard to track live results in Google Data Studio.
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Process Improvement ManagerC2 International Mar 2021 - Oct 2021- Brought structure into an entrepreneurial environment by designing a process for sourcing and implementing two new software applications.- Facilitated the process of prioritizing cross functional requirements from groups with different interests, devising a go-to-market strategy, and engaging key stakeholders to implement change.- Translated business needs into tangible change by hands-on prototyping and configuration.
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Senior Manager, RoboticsRogers Communications Nov 2017 - Oct 2020Toronto, Ontario, Canada- Founded the Robotic Process Automation (RPA) program at Rogers: built the team, negotiated multiple vendor contracts, evangelized RPA throughout the organization to secure funding and raise awareness, and led the implementation of the RPA operating model- Developed and maintain a measurement system for tracking automation cost/benefit and ROI; manage program financials- Implemented a SCRUM-like process for assessing potential Robotics opportunities in the pipeline -
Senior Manager, Process ImprovementRogers Communications Oct 2016 - Oct 2017Toronto, Canada Area- Led a cross-functional program aimed at enabling customers to install their own Internet and TV services, without needing to wait at home for a technician- Won team of the year for the program's success in improving customer experience and reducing costs
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Manager, Consumer Process ImprovementRogers Communications Jun 2015 - Sep 2016TorontoDesigned and implemented IT system, process, and call centre changes aimed at improving the customer experience
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Consulting AnalystAccenture Aug 2010 - Mar 2014MontrealPerformed business process mapping, system design, and change management for large scale business and IT implementation projects -
Technical AnalystExcelacom Jun 2009 - Jul 2010Reston, VaParticipated in each of the major system delivery lifecycle phases -
It Governance InternComverse Jan 2009 - May 2009Built an IT Balanced Scorecard for more effective management of the IT organization -
It Metrics AnalystBombardier Aerospace Aug 2008 - Dec 2008Mapped out as-is and to-be business processes, performed ETL for Oracle databases, and assisted with technical documentation
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Business Relationship ManagerBombardier Aerospace Apr 2008 - Aug 2008- Managed and prioritized IT delivery escalations, while striving to ensure customer satisfaction- Conceptualized a logical metric structure and developed a tool using Microsoft Access and VBA to produce reports that were routinely analyzed by management to facilitate decision making- Performed requirements gathering and developed business cases for off-policy IT requests
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It/Logistics InternPratt & Whitney Jan 2007 - Apr 2007- Responsible for the development and implementation strategy of a shop floor system used to streamline the flow of manufacturing parts- Developed and implemented an application using Microsoft Access and VBA in 9 departments, which contributed to the increase in efficiency of job sequencing- Built relationships, supported and negotiated with clients of the system on a daily basis to overcome conflicting requirements from various departments
Steve Bercovici Skills
Steve Bercovici Education Details
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Master Of Business Administration (M.B.A.) -
Information Systems, Operations Management
Frequently Asked Questions about Steve Bercovici
What company does Steve Bercovici work for?
Steve Bercovici works for Float
What is Steve Bercovici's role at the current company?
Steve Bercovici's current role is Product Operations and Partnerships @ Float.
What is Steve Bercovici's email address?
Steve Bercovici's email address is st****@****ail.com
What schools did Steve Bercovici attend?
Steve Bercovici attended Ivey Business School At Western University, Mcgill University.
What skills is Steve Bercovici known for?
Steve Bercovici has skills like Business Process, Agile Methodolgy, Sdlc, Requirements Gathering, Management, Pmo, Access, Business Intelligence, Business Analysis, Requirements Analysis, Technology, Analytics.
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