Owner and handcrafter of soaps made with all-natural ingredients and botanicals, combining artistry with practicality to create products that delight customers and promote sustainable practices.

Oversaw production operations and performance management, ensuring seamless execution of daily activities while acting as the key point of contact for recruiting and onboarding processes. Implemented employee retention strategies and led the creation of onboarding SOPs to streamline new hire integration. Additionally, I managed policy development, including NDAs and the employee handbook, while ensuring compliance with safety procedures. Conducted weekly inventory audits to maintain accuracy and efficiency. Served as the main contact for employee feedback and job satisfaction, facilitating improvements to enhance their roles and overall work environment.

Served as the primary liaison for contractors, managing visa and work permit processes while addressing inquiries for Canadian associates. I maintained accurate records using various HRIS and finance tools and led efficient onboarding and offboarding processes, enhancing collaboration through new curricula. I developed onboarding SOPs to optimize resource allocation and worked closely with C-level executives to plan and execute successful events for over 150 guests, ensuring alignment with organizational goals and meticulous coordination of logistics.

*Permanently Closed Location*• Strategically improved business efficiency by managing appointments, calendars, research, equipment procurement, inventory, and digital marketing.• Generated financial and performance reports, excelling in customer service, communication, inquiries, consultations, retail services, and conflict resolution.• Led a team of 5-14 employees, demonstrating strong leadership in recruitment, onboarding, training, task delegation, scheduling, and policy optimization.