Quality Assurance Manager
Ibm Kenexa Brassring Inc.
Lincoln, Ne
- Managed 12 Quality Assurance Analysts located in the US and Hyderabad, India. - Directed work, hired employees, conducted performance reviews, recorded productivity metrics, approved performance goals and ensured overall quality of delivered products.- Reviewed client sites, consulted and recommended improvements of application design, estimated customization costs, recorded and analyzed errors, and established controls to ensure quality. - Delivered software applications to over… Show more - Managed 12 Quality Assurance Analysts located in the US and Hyderabad, India. - Directed work, hired employees, conducted performance reviews, recorded productivity metrics, approved performance goals and ensured overall quality of delivered products.- Reviewed client sites, consulted and recommended improvements of application design, estimated customization costs, recorded and analyzed errors, and established controls to ensure quality. - Delivered software applications to over 150 clients, and assisted in driving 8 new revisions of the product. Many clients are multi-national and Fortune 500 companies including British Telecom, Alltel, and Sodexho. - Conducted test cases, data mappings, testing of artificial intelligence software, system integration with external applications, verifying sites in multiple languages (including multi-bit), kiosk support, IVR implementations and automated testing using Rational Robot. Show less