Samantha Bilsky Email & Phone Number

Jacksonville, Florida, United States

Provide exceptional customer service, assistance, and memorable experience, including completing registration, managing bookings, processing payments, maintaining guest areas, resolving issues, addressing inquiries, and ensuring a seamless booking process. Contribute to planning and coordinating events at the ice rink, recreational games, competitions, and special promotions.✔ Increased repeat business and satisfaction scores by offering high-quality customer services. Provided information on skating lessons, figure skating teams, indoor football, and recreational ice hockey to meet the community's diverse needs.✔ Optimized guest experience by documenting feedback, gathering insights, and identifying improvement opportunities. Reduced client waits times by improving the registration process for skating lessons and figure skating.✔ Assisted in organizing high-profile ice sports competitions and tournaments and creating promotional materials and marketing campaigns to attract new customers and increase awareness of the ice rink's offerings within the local community.✔ Operated cash registers for cash, check, and credit card transactions to ensure maximum accuracy. Processed client service orders promptly by leveraging new applications and maintaining up-to-date knowledge of current technologies.✔ Participated in answering client calls, building internal and external client relations, increasing social media presence, streamlining the booking system, and communicating regular updates on schedule changes and promotions.

Performed various tasks, including greeting customers, handling inquiries, processing transactions, resolving issues, managing returns and exchanges, escalating complaints, helping find products, navigating the store layout, and answering questions. Maintained an organized store environment by managing front desk operations, restocking merchandise, and arranging displays.✔ Assisted customers in making informed purchasing decisions by monitoring current fashion trends, product features, and seasonal offerings. Addressed inquiries about product availability, pricing, promotions, and order status.✔ Trained new team members on customer service practices, product offerings, promotions, company policies, and use of technology systems. Maintained inventory levels to prevent out-of-stock situations and meet consumer demands.✔ Provided proactive support in planning and coordinating sales promotions, discounts, and special events. Actively informed customers about ongoing promotions, loyalty programs, and opportunities to save purchase costs.✔ Increased foot traffic, maximized sales, and improved store coverage during promotional periods by upselling and cross-selling products, developing customer-centric strategies, and implementing innovative sales initiatives.✔ Processed customer transactions accurately, accessed customer information, and monitored inventory.

Master Of Science, Criminal Justice

Completed

Bachelor Of Science, Sports Management, Minor Marketing