Business Intelligence, Data PlatformsIntegration, Cloud, Platform Engineering Infrastructure and Services a CodeRobotic Process Automation Snaplogic, Microsoft, AWS, VMware, Cisco, SplunkStrategic Partnerships and Vendor ManagementSecurity and Governance Control

Application EngineeringIntegration Engineering Cloud Engineering, SRE, Platform ServicesAutomation and Robotic Process Automation Salesforce, OpenText, Quadient, Microsoft, AWS, Mulesoft, TCS BaNCS, Nexon, Strategic Partnerships and Vendor ManagementSecurity and Governance ControlsDelivered 3 Year Cloud Strategy to Exit the Datacentres and modernise MLC's technology services.

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. Own the successful delivery of services across Technology Operations; Cloud, Platform, Workplace Experience, Service Assurance, Data and Application Support. Continually evolving key partnerships for optimised operations and service delivery.• Responsible for our Hybrid Cloud Journey setting the objectives and goals• Run Shared Applications Portfolio - Salesforce, Sitecore, TCS BaNCS, Mulesoft, Open text• Run IT Operations with a focus on continuous improvement• Ensure high quality, timely and personalized technology to aim Workplace Experience • Establish and operate assurance processes, • Optimise the use of tools and systems to track support performance, • identify support trends and carry out cause analyses• Oversee and champion development of the Infrastructure Platforms, strategies, roadmaps, delivery • Effective management of budgets, backlogs and demands • Foster a collaborative work environment across all Platform teams• Drive a consistent approach for end-to-end delivery of Technology Platforms• Ensure adequate security controls are built into our solution designs and delivery• Drive a strong risk culture by maintaining effective risk management and controls

Transurban is an Australian-owned, multinational road operator developing and managing urban toll road networks in Australia, Canada, and the United States that is also a leading technology company researching and developing innovative tolling and transport technology.Formerly titled the Head of Technology Infrastructure and End User Support, I report to the Chief Technology Officer and am responsible for the design and delivery of technology strategies for operations of Cloud and Datacentre platforms as well as storage, computing, database and enterprise services.This includes leading a team of 50 direct and indirect reports; managing a budgets; chairing monthly Technology Service Forums; delivering quarterly updates to board reports; and defining objectives for an automation strategy.Notable Achievements• Coordinated the roll out of ServiceNow across the entire group by establishing Service Management strategies in a technology context and transitioning to Business Process Improvement for all domains. This included integrating SharePoint, Word, email, and other manual process forms to streamline and automate requests.• Implemented a Service Improvement Plan which resulted in 70 per cent reduction in major incidents year-on-year.• Developed new capabilities delivering operational and delivery excellence through a three-year strategic plan spanning design, architecture, ITIL practice management, automation, Amazon AWS and Microsoft Azure Cloud.• Established a culture of innovation through active people development and initiating programmes, notably the ‘Greatest Showman’ which enabled team members to present on their personal passions.• Successfully rolled out the automation ecosystem which established change capacities for improved services. Spanning products like; JIRA, GIT, Puppet, Jenkins, VMC, AWS, Microsoft Azure.

The Australia and New Zealand Banking Group Limited (ANZ) is an Australian multinational banking and financial services company.Notable Achievements• Reduced incidents from 70,000 per month to below 14,000 per month through effective problem management and system development strategies to improve service availability across all technology services, building capacity through operational excellence.• Delivered automation of patching services across the branch network which eliminated service outages and reduced workload through further automated installations. This included facilitating automatic testing resulting in recognition of savings across people, service outages, and implementation time costs.• Delivered a large-scale people management change journey to drive operational excellence. This was achieved through tailored learning and development opportunities, communicating strategy in transparent forums, and facilitating complex and difficult conversations.• Successfully delivered a server patch which optimised 10,000 services through automation which was deployed across DevOps, test teams, and lab environments as a monthly regime.• Coordinated the service improvement program to resolve long-login times experienced across the bank’s network due to poor project implementations in the past. This included driving new optimisation and automation programs to improve user experience.• Successfully met Monetary Authority Singapore (MAS) requirements through a structured delivery scheme towards operational excellence spanning user access management, regular maintenance regimes, and total governance frameworks.• Developed and delivered the Shift Left Program which involved training team members to reallocate workloads to automated fulfilments or to the service desk accordingly.• Delivered business process uplift by analysing data and delivering strategies to reduce device-build costs for up to 12,000 devices per annum as part of the Refresh Programme.

Liberty Financial is a leading financial services company specialising in a wide range of home, car and business loans in addition to providing investments services and other financial products from third-party financial institutions. Notable Achievements• Rationalised existing suppliers and partners through new communication strategies ensuring that all contract benefits from Microsoft and a range of telecommunications and hardware providers were achieved.• Successfully consolidated servers by 15 per cent in addition to redesigning and implementing a new WAN solution.• Successfully transitioned the business to a new telecommunications carrier and negotiated all associated contracts for the busines case.• Developed and implemented Change and ITIL best practices to drive continuous improvements across the group.• Successfully upgraded internal systems to Exchange 2010 and Office 2010 whilst coordinating Win7 migration, Checkpoint Firewall Replacement, and VPN and BlackBerry implementations which significantly reduced overarching costs.• Successfully implemented SharePoint 2010 across the organisation to realign data and security access controls through an active migration of data from file shares and pilot environments.• Developed and implemented the Communications platform across Exchange 2010 and Lync 2010, which was designed to replace the PABX and Genesys legacy software.• Delivered user mobility and security initiatives in addition to delivering feature-rich applications which not only improved customer satisfaction but also team communication and service delivery quality.• Refined end-user security functions through web intrusion and internal threat layered-antiviruses, firewalls, and application blockers as well as further security policies which increased technology security across the group.• Developed and delivered technology-scaling ecosystems as well as service level improvement plans through integrated change programmes.

The Goldman Sachs Group, Inc., is a multinational investment bank and financial services company which acquired and merged with JBWere, a private wealth management business, in a joint venture to consolidate Australian operations.Notable Achievements• Recruited, led, and mentored a large team through a difficult change management programme, during which the traditional operations team was replaced with a sustainable, agile model to support the business through the Global Financial Crisis and subsequent rapid business growth.• Identified opportunities for improvement and integrated strategies into the global infrastructure and architecture for design projects. This included leading the Engineering Team to deliver sustainable solutions for business objectives.• Successfully coordinated large-scale SQL and Oracle deployments spanning Wintel, Linux, Mainframe environments.

Superpartners, an Industry Fund Services (IFS) subsidiary, is one of Australia’s largest superannuation service providers partnered with not-for-profit industry superannuation funds.Notable Achievements• Managed and maintained current technologies whilst identifying new and emerging technologies to integrate into business operations. This included construction and managing new fit-outs for office floors for multifunctional call centre services spanning underwriting, operations, service, and claims. • Appointed as the Owner of the Relocation Process whilst developing and implementing VMware to consolidate servers; WAP, BlackBerry, and 3G for network mobility; email archiving through an NT migration; and wider desktop charge-back modelling and software licensing.

Avanteos is a superannuation fund platform managed by the Commonwealth Bank of Australia.Notable Achievements• Initiated my career in a Fintech start-up to establish and deliver Service Desk, Ops, ITIL, and DevOps functions.• Appointed to manage the internal infrastructure function in addition to existing network management functions to manage technical operations as well as lead in production environments.• Developed and maintained the DR and BCP planning functions in addition to collaborating with senior leaders to manage the SDLC release and secured approval to release control to production.• Developed and implemented time-sheet functions for bespoke planning and support.• Migrated from NT to Win 2000 and XP. This included managing wider migrations of SQL 7 and NT 4 environments to SQL 2000 on Windows 2000 Servers.