Stu Kelly Email & Phone Number

Washington, DC, US

• Drive product adoption, monitor account health scores, and overall customer satisfaction.
• Proactively monitor customer accounts to identify expansion opportunities.
• Providing support to the Quorum community by reproducing, troubleshooting, and responding to customer requests promptly.
• Expertly educate clients on existing and new product features and functionality and how it can contribute to their business objectives.
• Build and own relationships with customer accounts to establish myself as a trusted advisor.
• Strategically translate technical solutions to non-technical stakeholders in a professional manner.

Remote

• Continue onboarding with new customers and work cross-functionally with sales, professional services, and launch managers to ensure value expectations are aligned and achieved from the beginning.
• Proactively monitor and engage customers to drive increased value from Contentful’s platform.
• Build and own relationships with customer accounts to establish yourself as a trusted advisor.
• Drive product adoption, customer satisfaction, and overall customer health scores.
• Manage and nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals.
• Translate customer insights into actionable feedback for our product and go-to-market teams.

• Technical expert in all of Cypress’ products and services.
• Collaborated with Community Marketing & Developer Experience to develop an engagement strategy focused on educating and supporting the Cypress community through content, events, user groups, developer meet-ups.
• Provided support to the Cypress community by reproducing, troubleshooting, and responding to customer requests in a timely manner.
• Leveraged documentation, institutional team knowledge, and other information sources to help solve problems.
• Contributed to documentation as needed to ensure users have access to current, quality, accurate resources.

• Identified and qualified opportunities from leads and industry-related activities.
• Pursued conversions with qualified leads that educate and position the value of Accounting Seed software.
• Presented the complete value proposition via customer virtual meetings and telephone calls.
• Brought to light stakeholders and their roles within prospective client organizations.
• Consulted and engaged with internal team of product experts to clarify and properly answer all prospect questions.

Washington, District Of Columbia, United States

• Successfully completed 500+ hours of expert led instruction and hands on learning of computer science fundamentals and the industry's most in demand technologies. Developed projects, including:
• Beatles Lyrics Database: Built a new API and used React to design the front-end with full CRUD capabilities.
• Star Wars API: Built with HTML and CSS to interact with the official Star Wars API.
• Music Trivia Game: Built HTML, CSS and JavaScript using DOM manipulation.
• National Parks: Built with React and designed to interact with the official National Parks API.

Lanham, Maryland

• Established rapport and built relationships with potential students, guiding them through the admissions process.
• Identified and implemented creative solutions to problems in the sales pipeline.
• Routinely made over 100 phone calls a day to reach out to new prospects and foster existing relationships.

Washington D.C. Metro Area

• Multimedia marketing specialist working with a variety of digital, print, and event-based sponsorship packages.
• Conducted in-person and phone meetings with clients on a daily basis and recorded detailed interactions in CRM software.
• Assessed clients’ needs and found specialized advertising solutions.
• Assisted with event planning for over 15 events and customized sponsorship packages for clients.

• Successful track record contributing to national headlining stories including extensive coverage of music festivals and feature articles.

• Freelance contributor who developed stories fit to print to a national audience. Including, but not limited to, album reviews, show reviews and feature articles.

Silver Spring, MD

• Presented sales options and Premium Seat Packages to guests at the Fillmore.
• Developed and operated new sales tactics and goals resulting in higher revenue.
• Trained over 10 teammates on new strategies to promote camaraderie and overall team success.
• Assisted with national touring artist relations to ensure performer comfort.

Bachelor Of Arts (Ba), Journalism

Software Engineering Immersive

Certificate In Business Strategy, Complete