Scott Kraemer Email & Phone Number

San Jose, California, United States

San Jose, California

- Supervise ALM Coordinators.- Provide leadership, guidance and delegate tasks to team members.- Manage team’s work schedules and approve time cards.- Report team updates to management.- Interview and hire team members.- Prepare monthly reports analyzing ticket counts and asset creation/disposal.- Perform weekly/monthly reconciliation of asset data.- Develop and maintain wiki documentation for department policies and runbooks.- Execute Run the Business tasks and Change the Business projects.

San Jose, Ca

- Analyze data in asset database repository to identify and correct inaccurate asset data.- Generate tickets to verify asset information in data centers.- Collaborate with stakeholders to determine sparing levels for network equipment.- Manage spare and inventory levels for network equipment such as switches, load balancers, line cards, power supplies, optics, etc.- Update financial data for RMA assets.- Perform monthly asset additions reconciliation reviews.

Santa Clara, Ca

- Managed, organized, and maintained inventory stock levels. - Processed department chargebacks for inventory items. - Provided weekly budget spreadsheet report with running totals of worldwide purchases. - Distributed emails to departing employees, listing the company assets they needed to return. - Managed deployment of employee mobile phones/tablets.- Managed loaner mobile devices, laptops, desktops, and monitors.- Created and maintained multiple SharePoint spreadsheets for managing mobile devices.- Ordered and maintained services with mobile vendors (AT&T, T-Mobile). - Activated, configured, and provided support for Windows 8/RT, and mobile devices (Android, iPhone, BlackBerry).- Configured email on mobile devices using Native Exchange, TouchDown, Good, and BES apps. - Developed and maintained Windows 8/RT self-help wiki pages. - Implemented new self-serve inventory depot for commonly requested items.- Reorganized over 10 inventory and desktop support cabinets to better facilitate the deployment of items.- Identified over 300 unused mobile lines of service. Canceled the lines,saving over $50,000 in a five month period.

Santa Clara, Ca

Administered technical support for video conference calls. Installed and maintained video conferencing equipment. Provided audio and presentation support for conference meetings. Facilitated executive audio/video meetings. Coordinated with employees from multiple departments on meeting arrangements. Provided user support for mobile devices (iPhones, BlackBerrys, cell phones). Ordered and maintained services with mobile vendors (AT&T, Verizon Wireless). Managed mobile loaner devices and surplus inventory. Compared and analyzed mobile user data to verify accuracy. Developed and maintained department website. - “FY11 Innovator Award” Infrastructure and Operations, National Semiconductor. Recognized for publicizing video conferencing, resulting in 92% increase in usage.- “FY10 Innovator Award” Infrastructure and Operations, National Semiconductor. Awarded designation for persuading management to purchase company-owned video conference bridge, resulting in savings of $120,000 annually.- Created user manual for video conferencing and administered training sessions.- Coordinated upgrade of over 500 mobile devices.

Santa Clara, Ca

Provided technical support for video conference calls. Supported audio and presentations for conference meetings. Coordinated with employees from multiple departments on meeting arrangements. Processed service requests for voice, data, and Ethernet connections. Coordinated employee move schedules and delegated work flow subtasks. Maintained deployment schedule for new PCs and laptops. - Supervised video conferencing equipment upgrades.- Created technical documentation for job functions.

San Jose, Ca

Maintained multiple purchasing and budget spreadsheets. Compiled and analyzed budget data. Purchased supplies and maintained inventory levels. Processed service requests and approved invoices for payment.