Samuel Blackmon Email & Phone Number

Charlotte, Nc, Us

Redmond, Washington, Us

Customer Success Lead for Microsoft Unified Services customers. My role entails selling, renewing, and delivering Unified Services for Enterprise cloud investments.Top 3 Responsibilities* Consultative selling of Unified Enhancements that will provide immediate value for the customers investment.* Administration of Success Engagements that tie into the value based outcomes for Enterprise customers.* Management of Reactive Issues with deployment of Microsoft Cloud products.As the Customer Success Unit lead, I help plan, organize, and drive value for our strategic customers investments of Microsoft Products. By partnering with our Pre-Sales account teams I am able to identify key areas for driving consumption and adding on resources to help unblock the utilization of Azure, Modern Work initiatives, and Business Application deployments.Apart from my role leading customer success, I lead professional development for our Microsoft Charlotte community, while also serving as a Microsoft Charlotte Site Culture Ambassador.

Redmond, Washington, Us

Partnering with Fortune 500 customers to create a "know me" experience while aligning Microsoft solutions, services, and resources to help drive cloud innovation. My role consists of engaging and building key relationships with cloud success managers, project leaders, and director level stakeholders so that every engagement, goal, and purpose has their best interest in mind. The main focus area of my duties are leading customers through their cloud adoption journey across the three major pillars of SaaS, IaaS, and PaaS.As the CSAM I drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.

Redmond, Washington, Us

Premier Field Engineers (PFE) serves as a technical adviser to Enterprise customers while delivering unique value by supporting and increasing the productivity of Microsoft technologies. Areas of focus for Samuel are Modern Device Management, Windows Platforms and Mobility serving our customers that require Support Mission Critical services from Microsoft. Deliver proactive and reactive onsite, remote, and dedicated services for Microsoft’s Premier customers across the world. Consult with technical staff to help resolve complex scenarios while ensuring that they have the skills needed to be in line with Microsoft best practices.

Redmond, Washington, Us

Provide global engineering support for Professional and Premier level clients for Mobility Pod products not limited to but including:Microsoft Intune, Intune for GovernmentMicrosoft System Center Configuration Manager,Microsoft Azure,Microsoft Office 365 MDM,Microsoft NDES and SCEP

Redmond, Washington, Us

-Providing Premier Support to customers deploying, updating, and servicing the following Microsoft Technologies: -Windows Server 2008, 2012 R2, 2016 -Surface Pro 3, Surface Pro 4 -Windows 10 Deployment -Microsoft Volume Activation Management Tool (VAMT)-Partnering with Enterprise customers and assisting them in making the most of the services and devices Microsoft offers by providing technical support and advisement. -Partnering with Enterprise customers and assisting them in making the most of the services and devices Microsoft offers by providing technical support and advisement. - Assist customer with the deployment of Windows operating system using other either .ISO, removable media, System Ctr Config Mngr, and Microsoft Deployment Toolkit. - Deliver training and insight to my team members that will in turn help them become better engineers which improves customer interactions. - Lead and participate with various leadership teama that look to drive Microsoft Corp, and campus initiatives which improve the culture of Microsoft and the lives of our employees. - Review customer data from logs to determine root cause and recommend ways for the customer to best manage deployments of the OS within their organization. - Educate customers on Windows as a Service and how to best prepare for servicing of the OS and staying current with Windows OS version changes. - Collaborate with team members to assist with managing high case volumes to ensure we have coverage and customers concerns are aligned with the correct skillset of the Engineers on my team. - Be a change agent and advocate for new processes and new product directions that affect the day-to-day duties of my teammates.

Hanover, De

Management and support of Laptop, Desktop, Mobile Phone and iPad devices, and administer customer needs via Citix XEN Server, Microsoft Server 2008/2012, Avaya Messaing Systems, and VMWare VSphere 5.0 technologiesImplement, troubleshoot and update Windows Operating Systems: Windows 7, 8.1, 10 (Fall 2016)Check daily reports on the health of all clients in the environmentResponsible for the management of all desktops, laptops, as well as mobile devices to include iOS and AndroidDevelop processes that create efficiency and productivityManage and lead projects that test or implement new technology and improve the overall businessTravel within and outside of US for company wide initiatives and projects that includes: Warehouse Data Implementation, Hardware Refresh Projects, & Site Location Auditing (security updates, application updates, etc.)Provide support for employees, both local and remote, with computer and/or network issuesSupport & Troubleshooting of MS Office Applications

Englewood, Colorado, Us

Great all visitors and guest upon them entering our meetings and ensuring that they truly enjoyed being a part of Toastmasters on that dayPreside and lead meetingsProvide critical and effective feedback to speakers and participants to ensure that we are continuing to become better speakers, facilitators, and evaluatorsProvide information to guest's and members that include; New Members Packet, Club material, as well as TMI handouts that gives insight into the purpose and benefits of being in the organizationCommunicate effectively with members throughout the year to assist and provide support for them while acclompishing goals during their time in the club

Austin, Tx, Us

* Provide front line support for the entire company (3,000 + Users)* Provide break/fix support for laptops and desktops* Remote support for over 40 + remote offices* Macintosh iPhone and basic Mac support configuration* Active Directory Management* Kaspersky Anti-virus software agent support* Software and Application configuration support

Charlotte, North Carolina, Us

* Provide 3rd Level Support for Microsoft Office 2007/2010 applications on 20,000+ Windows XP/7 workstations* Provide 3rd Level Support for Microsoft Live Meeting as well as manage 1,200+ Duke Energy Live Meeting accounts* Create test-plans for new updates and MS applications that would affect company applications* Provide Senior Management with weekly as well as monthly status reports* Backup support for Virtual Desktop Infrastructure Team via Server 2008 -Hyper V Role, Integrated with Citrix Delivery Services of over 300 virtual desktop end users* Manage Virtual Machines, Users and Groups via Citrix Delivery Services Console on Server 2008* Participate in an on-call rotation for after hours and weekend support* Monitor everyday incoming tickets pertaining to MS Applications while also assisting with Virtual Desktop Infrastructure incidents via Remedy Ticket System* Monitor and configure all virtual desktops via Microsoft System Center Virtual Machine Manager Console

Alpharetta, Ga, Us

* First-line support to end users of the Columbia, SC location office with over 150 users* Creation of new users as well as security badge system, via MS Active Directory and Asure ID Software* Create and document department images using Symantec Ghost Imaging Tool* Manage user workstations and application usage via LANDesk Management software* Troubleshoot, diagnose, and or replace all computer equipment to include; monitor, CPU, motherboard, keyboard, mouse, network cable(s), Memory, laptop, laptop screens (LCD), desktop workstations, etc* Provide Tier 1 Blackberry support for all Blackberry users

* Assitant Head Coach of 14,15, and 16 & Under Basketball Teams* Organize practices, prepare drills, and teaching sessions* Promoted team building exercises to motivate and improve team moral and character* Worked with every position on the floor and the details and responsiblities of each.

Columbia, Sc, Us

Help bridge the gap between uprising seniors and myself by giving insight into what it takes to be successful in the Information Technology field. I was able to help guide them through the process of obtaining an internship, getting on the job training, and also preparing for the interview.

Lexington, South Carolina, Us

* Provide Tier 1 Heldesk Support for all company and at-home end-users* Escalate to have passwords reset, access issues, and or citrix profile issues* Answer 20-45 calls a day to assist over 1,500 network users within the MSA company domain* Work as a team to ensure that communication is precise and new methods and solutions are shared* Diagnose all connectivity and physical conectivity issues upon escalating for further assitance

Atlanta, Georgia, Us

* Provide 24x7 first-line support for all financial institutions within cooperation of NCR* Document and process all calls and concerns so that every member of the team is aware and up-to-date* Maintain professionalism and great communication throughout all processes of escalation* Follow through on escalation of issues with precise communication and documentation* Report all technical issues to the proper technical field departments in a timely manner

* Lab Rat* PC Vacuum Buddy* Cable Runner

Customer Experience Program Certificate, Customer Experience

Bs, Integrated Information Technology