Stephen Blacksmith Email & Phone Number

Roselle

Phone based troubleshooting of all the aforementioned equipment and machinery with the end user. Providing insight to proper system functions and step by step instruction of onsite repairs. Identifying which parts are necessary to make specific repairs on a machine after troubleshooting. Placing orders for end users and expediting if necessary.

Roselle

Product photography and editing with Adobe PhotoShop/Pixler Web Editor for our website. Writing product copy, assigning attributes, and product placement for the website. Includes setting standard operating procedures for naming convention and copy formatting. Initial build and maintenance of the “Parts” section on www.jondon.com

Roselle

Purchasing parts and equipment from multiple vendors, for twelve locations country wide, working closely with sales, service, and warehousing in each location to ensure proper stock levels. Arranging purchasing terms, and contracts. Maintaining vendor relations, problem solving stocking, and back order issues, to ensure proper stock levels at all times. Sourcing new vendors for specific items. Reporting with Microsoft Access and Excel/Google Sheets for year over year usage and forecasting demand. Negotiating prices and price increases.

Roselle

Phone based troubleshooting of all the aforementioned equipment and machinery with the end user. Providing insight to proper system functions and step by step instruction of onsite repairs. Identifying which parts are necessary to make specific repairs on a machine after troubleshooting. Placing orders for end users and expediting if necessary.

Roselle

Hands-on troubleshooting and repair of cleaning and restoration equipment ranging from vacuum cleaners to gasoline driven cleaning machines. Electrical troubleshooting and wiring included, understanding of interdependent systems that rely on individual functionality. Stocking and inventory control of parts for service department. Maintaining a clean department for the service team.