Susan B. Email & Phone Number

Focused, detailed and dedicated Customer Service Professional/Administrative Assistant who thrives in a fast-paced, multi-tasking environment. Recognized for keeping the customer first-whether they are internal or external. Completes challenging assignments with an emphasis on seeing a job go from concept to completion. Enjoys logistical puzzles: getting the right product to the right place for the right customer at the right time.

Listed skills include Customer Service, Training, Microsoft Word, Marketing, and 33 others.

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  Public Service Assistant

  Roselle Public Library

  Aug 2007 - Present - Roselle Il

  Function as selector for large print area, with $1400.00 yearly budget. Process inter-library loans (ILL), 60 – 100 per month for library patrons and 5 internal monthly book discussions. Complete library card applications, including new patron and renewals; maintain patron confidentiality. Work at circulation and reference desks, assisting with patron questions / requests / issues. Troubleshoot patron computer and printing issues / questions.• Conducted training in Excel, Word, internet searching, email creation, and resume resources for library patrons, helping to enhance and upgrade skills and knowledge. • Promoted showcasing new non-fiction DVDs, increasing patron awareness and circulations available.• Coordinated with 5 school districts and 3 private schools, obtaining and maintaining textbooks for in-library use.