Sergiu Maris Email & Phone Number

London, United Kingdom

• Communicating relevant information to all internal and external stakeholders utilising industry systems: Orinoco, Outlook Email, Darwin• Ensure information regarding train running incidents is delivered in a timely manner to staff and customers by updating CIS/PA through AMEY/Darwin systems• Liaising with Station Delivery Managers and other parties (TFL, LUL Control, Other TOCS, Oyster Control) regarding disruption to services and incidents, CSL2, alternative means of transportation• Maintain the daily Compass Log by recording all relevant incidents, accidents, disruptions in a comprehensive and detailed manner• Monitor live CCTV, report any potential issues by investigating recorded images and liaise with BTP, station management • Provide info to all parties interested regarding MIP/VIP disabled passengers wishing to travel on ARL services• Manage day to day rosters and ensure stations staffing meets KPI obligations according to our TFL franchise• Update and maintain records of absences, lateness and other issues through Absence Management• Reporting and monitoring faults that would have effect on the KPI regimes (CIS, PA, Lifts, TVM, Ticket Office Machines, Escalators, CCTV)

London, United Kingdom

• Manage a team of 50+ staff in customer front facing roles for a variety of train operating companies (Southern, DLR Serco, FCC, C2C, KBH Media) • Focus on delivering a high level of customer service, commitment and standards to our clients • Deliver support, training and development to staff to provide a high level of professionalism, skills and expertise • Ensure a good level of communication is maintained and acted as a liaison between staff and clients • Direct daily working arrangements, ensuring that all employees are fully equipped and competent to undertake duties and to take the initiative in all aspects of customer service and station presentation • Manage day to day welfare of employees ensuring they are fit to work and duty lists are adhered to, motivate staff and maintain a good relation, visibility and availability • Devise rosters and time sheets, provide effective support to the Payroll team and business as a whole, provide information and assistance on Payroll related issues

London, United Kingdom

Managed the company’s £100k CRM project by developing detailed project plan and efficiently coordinated the execution of tasks to ensure their completion on time and within scopeAccurately co-ordinated with different teams to prioritize the project deliverables and re-analyzed project strategy accordingly to accomplish desired outcomeConsistently used sound judgment in all project communication and secured the project progress in a timely manner through phased delivery and by detailed documentations and regular meetings with the CEOThoroughly analyzed and test products to identify risks that are then escalated in the form of issue logs and devise contingency plans to mitigate these risks

Bucharest, Romania

Enhanced store productivity by successfully implementing incremental innovations Achieved and exceeded sales objectives and customer expectations over 120%Established and improved customer relations by cultivating a long-term loyalty and partnershipPioneered and actively managed the store's local Facebook accountPro-actively marketed and organized campaigns and promotions for local offersEnsured advanced management of merchandise stock and inventorySustained and tightened team cooperation

Msc, Managing Projects And Innovation

Bs, Marketing