Steven Markham Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Dealing with customers face to face on a daily basis, while performing work onsite at the customer's premises and delivering a high standard of customer service. • The control of a permanent site which included servicing and repairs of customer owned and leased equipment• Having my own work vehicle and making sure it was clean and presentable• Responding to breakdowns• 24/7 breakdown callout service to customer sites• Performing stock take of my work van while maintaining a high level of good book keeping with job cards etc• ISMS (Intelligent Service Management System) Paperless Job Card implementation – National Roll Out & Training - Sept 2015 – Feb 2016:• Prepared and delivered classroom training to over 90 technicians at all branches throughout New Zealand• Perform ongoing training to new and existing field service technicians• Provide field technical support for the devices

Melbourne, Australia

Achieve company objectives for sales and product placements.Service existing clients to secure on the spot ordersSeek out new opportunities with existing clients Seek out and develop new business opportunitiesProvide feed back to management via weekly report.

Melbourne, Australia

• Using Google analytics and Ad words to advertise• Created and Managed company website• Performed repairs onsite at customer’s work or home. • Developed and implemented online marketing techniques • Cold calling and building customer relationships• Developed performance management reporting including monitoring website traffic• Research and created client base of 53 customers• Initiated mobile work patterns, instigated mobile fault repairs. • Carried out diagnostic repairs. • Prepared a plan for fault rectification. • Developed and implemented an online and card payment facility.

Manchester, United Kingdom

• Day to day dealings with one of the top delivery networks within the UK and Europe and one of the major ferry and transport companies in Europe, namely HDNL (now Yodel) and P&O Transport.• Meetings with prospective clients and gaining new business• Organising the drivers work schedules for day and night shifts• Maintaining servicing schedules and 6 weekly safety checks for all vehicles• 24/7 breakdown and call out service.• Organise parts needed for the trucks and company vehicles.• Driving and performing work whenever we had surplus work or absent employees.• Performing electrical and mechanical servicing, repairs and heavy mechanical work on heavy vehicles including DAF, Scania and Mercedes trucks• Using Diagnostic tools to aid investigations into electrical faults and work with the on-board computer systems

Auckland, New Zealand

• Dealing with customers face to face on a daily basis, while performing work onsite at the customer's premises and delivering a high standard of customer service. • The control of a permanent site which included servicing and repairs of customer owned and leased equipment• Having my own work vehicle and making sure it was clean and presentable• Responding to breakdowns• 24/7 breakdown callout service to customer sites• Performing stock take of my work van while maintaining a high level of good book keeping with job cards etc. • Workshop Technician (Aug 2006 – Jan 2008)• Performed repairs, overhauls and services on electrical circuits on materials and handling equipment such as forklifts and pallet movers. Investigating, troubleshooting and repairing faults using diagnostic tools.• Performing pre-delivery checks of brand new forklifts and other equipment

Auckland, New Zealand

• Performing auto electrical repairs while maintaining a high standard of workmanship.• Using diagnostic tools for electrical and EFI diagnosis, Air conditioning repairs and recharging.• Getting all work done as an apprentice approved by the workshop manager• Deal with customers directly and provide good customer service on the shop floor• Take bookings over the front counter and over the phone• Provide quotes for customers• Maintain workshop housekeeping • Maintain workshop safety

Frontline Business Management, Business Administration, Management And Operations

National Certificate In Automotive Electrical Engineering, Automotive Engineering Technology/Technician, Level 4

Education record

Activities and Societies: 1st Team Football