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Achievement-oriented IT leader and cloud service delivery manager. Strong experience in project management, technology management, and strategic planning. Proven track record of managing complex projects while leading teams and supporting an organization’s overall success. Thrive in fast-paced environments.Known as a strong values-based team builder, coach, and mentor; love to help others perform at their best. Proactive, positive, and forward-thinking mindset. Outstanding active listening, critical thinking, decision-making, process mapping, and problem-solving skills. Core competencies include:» Service Delivery. As Senior Cloud Service Delivery Manager at Ellucian, develop annual plans for each customer (approximately 30) to proactively plan the installation of releases, clones of environments, integrations, projects that impact Ellucian Colleague SaaS environments, and other Ellucian-led initiatives. Mitigate risks and secure the enterprise. Serve as a key team member on three to five internal projects each year.» Project Management. As IT Project Manager at University of West Georgia, led strategic planning for enterprise campus projects and Ellucian Banner integrations of applications that involved developing a plan, a timeline, and executing all stages of software, hardware, and system implementations. Managed enterprise-level projects including the upgrade of Ellucian Degree Works to a campuswide solution with multifactor authentication.» Customer Success. As Director of IT at Truett-McConnell University, led a team of five technicians. Managed an operating budget of $3M. Transformed the quality of information services throughout the enterprise and campus. Developed an IT strategy to align with the University’s mission; developed goals and roadmaps to achieve all objectives and ROI targets. This was key in achieving academic, customer service, and recruiting goals.
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Project ManagerSigUnited States
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Senior Delivery ManagerVoyatek Nov 2024 - PresentColumbia, Maryland, Us*Cultivated strong relationships with internal technical leads and client-facing project/portfolio leaders to foster collaboration and project success.*Partnered with stakeholders to discuss project status, align goals, and ensure efficient resource planning for cross-functional dependencies.*Managed expectations, requirements, and timelines while delivering regular project updates to management and solution teams.*Advised client-facing leaders on infrastructure and technology strategies to enhance project health and delivery.*Scheduled and facilitated regular check-ins with project leaders to address concerns, ensure satisfaction, and resolve escalated issues.*Acted as the primary point of contact for issue resolution and complaint escalation.Maintained a comprehensive understanding of company strategies, procedures, and relevant technologies.*Contributed strategic, technical, operational, and managerial expertise to successfully implement project activities.*Proactively improved team processes and supported broader team and company initiatives.*Monitored and updated project plans to meet deadlines, authored key project artifacts, and documented customer workflows to ensure alignment and success. -
Senior Cloud Service Delivery Manager » RemoteEllucian Nov 2020 - Nov 2024Reston, Va, UsEllucian develops solutions that power the essential work of colleges and universities.* Develop annual plans for each customer (approximately 30) to proactively plan the installation of releases, clones of environments, integrations, projects that impact Ellucian Colleague SaaS environments, and other Ellucian-led initiatives. Mitigate risks and secure the enterprise.* Spearheaded Ellucian Colleague Managed Cloud’s forward-planning support model via annual planning, negotiating work orders with technical support teams, and managing customer relationships.* Serve as customer advocate by monitoring planned and unplanned work schedules, negotiation of work, escalations, and connecting the customer with other Ellucian resources to promote forward thinking and growth.* Simultaneously manage multiple priorities across customers, technical deliveries, customer projects, and implementations of additional Ellucian products and projects.* Onboarded and mentored seven new Cloud Service Delivery Managers (CSDM) in the past three years. Reduced the training time for new users from 12 months to three months.* Serve as a key team member on three to five internal projects each year. Developed a CSDM onboarding plan for both Ellucian Colleague and Banner. Planned annual workflows for a ServiceNow Evolution project. -
It Project ManagerUniversity Of West Georgia Mar 2019 - Nov 2020Carrollton, Georgia, UsUWG is one of four comprehensive universities in the University System of Georgia. Enrollment is almost 13K students.* Led strategic planning for enterprise-level projects and Ellucian Banner integrations. Developed a plan, a timeline, and executed all stages of software, hardware, and system implementations. Managed other projects including the upgrade of Ellucian Degree Works to a campuswide solution with multifactor authentication.* Managed cross-functional projects such as the development of a student onboarding plan that integrated with Ellucian Banner to provide real-time updates for applicants or students.* Served as a liaison between the customer (campus functional areas), leadership (C-level and VP’s), vendors, and the department of IT Services (ITS) to develop and strengthen the relationship between ITS and the campus.* Led the migration of a campus-wide ERP, Ellucian Banner, from an on-premises to a cloud-hosted environment with the University System of Georgia. Monitored progress to meet deadlines, standards, and budget targets. -
Director Of Information TechnologyTruett Mcconnell University Apr 2016 - Feb 2019Cleveland, Georgia, UsTruett-McConnell is a 225-acre private university with an enrollment of 2600 students.Director of Information Technology* Led a team of five technicians. Managed an operating budget of $3M. Transformed the quality of information services throughout the enterprise and campus.* Developed an IT strategy to align with the University’s mission; developed goals and roadmaps to achieve all objectives and ROI goals. This was key in achieving academic, customer service, and recruiting goals.* Managed vendors and third-party services as well as all communications to the campus community in relation to IT related changes, plans, policies, and information technology security.* Researched, proposed, and selected a campus-wide ERP to replace a Student Information System (SIS) with a SaaS solution. Centralized data, improved integrity, maintained compliance, and transformed the user experience.* Collaborated with the president and vice presidents to positively influence change management within the organization. Adopted a modern approach to business and IT processes.* Spearheaded an IT project to research, propose, budget, and manage all IT-related services including security cameras, fiber networks, replacement servers, Office 365 migration, and administration of Microsoft Exchange.* Oversaw IT compliance and training. Developed and implemented policies and procedures.* Developed community relationships and coordinated donations of $500K for infrastructure improvements.* Served as administrator for systems that supported campus resources – Windows Server, SQL Server, Microsoft Dynamics, PowerCampus (Ellucian), PowerFaids (CollegeBoard), and CampusNexus (CampusManagement). -
It Reporting ConsultantAm Simpkins & Associates May 2016 - Sep 2018Atlanta, Ga, UsAMSA specializes in cloud-based integration, innovation, and automation for higher education institutions.* Developed complex reports using SQL (SSMS) and Informer BI to meet client specifications and deadlines.* Collaborated directly with clients via remote access to ensure client satisfaction. -
Software Support AnalystMst (Mainstreet Technologies, Inc) Jul 2015 - Apr 2016Cornelia, Ga, UsNow part of Abrigo, Mainstreet was a leading provider of anti-money laundering and fraud prevention software.* Provided technical support for MST software solutions including the Loan Loss Analyzer, a software designed to report potential losses and risks to the Federal Reserve.* Wrote custom reports that displayed client data using Microsoft Word, Excel, and SQL.* Developed user manuals and training video scripts for MST applications. -
Systems Administrator » Ellucian Colleague CoordinatorPiedmont College Dec 2011 - Jul 2015Demorest, Ga, UsPiedmont University is a 300-acre private university with an enrollment of 2600 students.Systems Administrator » Ellucian Colleague Coordinator | July 2014 – July 2015* Managed Ellucian Colleague (a campus-wide SIS), Informer BI reporting, and SysAid ITSM systems.* Led project management and implementation of the campus-wide SIS, Informer BI reporting software, SysAid software, and other third-party software that integrates with the SIS or SQL Server.* Developed and analyzed accurate reports using SQL (SSMS) and Informer reporting.* Created the Southern Association of Colleges and Schools (SACS) Department of IT Annual Assessment Report including objectives, facilitation targets, and project management to meet organizational objectives.* Served as departmental liaison for communications, events, publications, and public image.* Started as Administrative Assistant; promoted to Systems Administrator to manage the SharePoint Portal as well as the student information system (SIS) project. -
Administrative AssistantPiedmont College Dec 2011 - Jun 2014Demorest, Ga, UsProvided support as Administrative Assistant responsible for assessing policies and procedures to influence departmental guidelines. Evaluated effectiveness of events, publications, and methods related to Southern Association of Colleges & Schools’ annual assessments. Developed site and monitored stages of student projects through SharePoint. Collaborated cross-functionally with internal and external stakeholders to determine opportunities and ensure operations aligned with organizational objectives.-Managed internal customer database and developed accurate system and method of tracking communications-Developed and organized various college-wide communications, including newsletters and website pages-Maintained office functions, including purchase orders and requisitions, budget management, and scheduling
Stephanie Bogart Skills
Stephanie Bogart Education Details
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Piedmont UniversityPsychology -
Professional Development
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