Stephen Bolen Email & Phone Number

St. Louis, MO, US

Purchase, NY, US

• Establish and develop deep, strategic relationships with Franchise and Data Strategy senior business and product stakeholders to provide technology consulting services for key global and regional initiatives.
• Produce forward-looking technology proposals / presentations leveraging technology capabilities inside and outside of Mastercard to bring comprehensive technology solutions to solve business and regulatory challenges.
• Facilitate pre-sales workshops as the technology SME, involving client technology teams.Lead and support the RFP process by confirming or defining the business and technology challenges, needs, and solutions.
• Leverage a variety of technology frameworks and methods to develop and promote technology architecture that drives strategic alignment of IT with business.
• Drive the technical solution and provide technical and advisory support to ensure the development and implementation of applications that provide adherence to business requirements.
• Oversee the development of strategic business capabilities with the purpose of driving innovative, forward-thinking technical solutions.

Purchase, NY, US

• Leads customer experience and engagement efforts to increase engagement, maximize retention, and improve service experience.
• Recommends customer and consumer relationship expansion as well as retention tactics and communicates them cross-functionally to drive a customer-centric approach to interactions.
• Supports organizational efforts to participate in market-facing engagements internally and externally.
• Serves as internal consultant to Global Customer Care as well as other strategic internal partners.
• Regularly reviews and reports on customer retention, business opportunities and market trends in customer engagement.
• Directs prototyping and testing of new products to refine both products and services based on customer feedback.

Purchase, NY, US

• Co-create and inspect the research, user flows, wireframes, designs, journey maps, and execution metrics to assess risks and prioritize work based on customer and business impact.
• Evolve Mastercard’s design thinking to solve business, product and user problems.
• Provide thought leadership for the organization while mentoring peers on the User Experience team and across teams and functions in best-practice User Experience approaches.
• Showcase the team’s work to customers in Mastercard’s tech hubs in Sydney, Pune, New York, and St. Louis.
• Partner with senior product decision makers to align UX vision and strategy across the company.
• Define the structures and operating mechanisms to build and run the organization while shifting to a data-driven and continuous learning culture across the user experience team.

St. Louis, MO, US

• Led the implementation of the emerson.com website, e-site roadmaps, and mobile applications for enhancements, new capabilities and global rollout across business units.
• Provided strategic vision and thought leadership in key areas such as user experience, digital channels (web, mobile, social, eCommerce, etc.) and emerging digital technologies.
• Partnered with business owners to shape the roadmap based on user insights, customer needs, and business priorities.
• Defined, prioritized, and maintained the website, mobile application catalog, and digital enhancement roadmap ensuring alignment to the digital strategy, business needs, and business priorities.
• Worked with Business Units and Platform Marketing to clearly define customer experience, business requirements, and user requirements.
• Worked with Corporate and Platform IT to ensure that marketing and business needs are met, and are the drivers of technology solutions, workflows, and SLAs.

St. Louis, MO, US

• Establish a User Experience practice within Emerson’s residential retail division. Drive experience design culture and best practices throughout product management, marketing, and new product development.
• Product design contributions of both hardware and software for Sensi, a top-rated rated Wi-Fi Thermostat on Amazon.com and winner of the 2016 J.D. Power Smart Thermostat Satisfaction Report. Work included collaborative.
• Lead experience design efforts and partner with like teams at Amazon, Google, and Apple for product portfolio integration into Amazon Alexa, Google Assistant, and Apple HomeKit connected home platforms.

St. Louis, Missouri, US

• Establish a User Experience Interface Design practice for Monsanto’s Research & Development I.T. division with a focus on reducing the cycle time between ideation of new products to commercialization.
• Creation and customer validation of Velocity, a user interface design system and UX pattern library for web and mobile applications, which led to reduced development cycle time and consistency across multiple channels..
• Created extensive journey and ecosystem maps for various customer profiles which led to a stronger understanding of customer needs and identified several latent needs for digital product improvements.

• Integrate with agile scrum teams for experience design of several web and mobile applications for Fortune 500 clients like Sotheby’s International Realty, Kaiser Permanente Healthcare, and Bridgewater and Associates.
• Supported custom, enterprise-grade mobile application suite with complete experience design treatment, including requirements gathering, ethnographic research, persona development, wireframes, prototypes, usability.
• Experience and service design of an app store submission portal for the United States Army and United States Department of Defense (U.S. Army Marketplace).

St. Louis, MO, US

• Complete redesign of Sigma-Aldrich.com. Work included ethnographic research, journey mapping, persona development, wireframes, usability evaluations, and co-located development coordination with offshore teams in Pune.
• Continuous improvement through agile development of chemical synthesis and life science eCommerce content and related online marketing vehicles generating average transactional volume of $2.1M USD/day.
• Agile experience design and customer validation for an user-centered custom product configurator application with top-line revenue impacts of $5.2M USD/year.

• Developed and maintained 87 team-specific websites, including individual branding and marketing plans, editorial calendars, and day-to-day operations.
• Recruited and hired 94 freelance authors for content creation across the network.
• Managed and maintained two UNIX co-located servers, performing database maintenance and optimization.

Bridgeton, Missouri, US

• Designed and developed internal and external websites, which corresponded to various print, direct mail and product literature pieces.
• Coordinated production art, photography and web publishing schedules with product managers, graphic artists and Directors of Marketing and Advertising.
• Established best practices and style guidelines for web publishing as it related to core business segments.

Menlo Park, CA, US

Freelance website design and development for a variety of local clients.

Master Of Business Administration (M.B.A.), Entrepreneurship & Emerging Enterprises

Bs, Management

Ba, Music, Music Business