Sarah Byrne Email and Phone Number
Sarah Byrne's Location
Medina, Ohio, United States, United States
Sarah Byrne's Contact Details
Sarah Byrne work email
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Sarah Byrne personal email
n/a
About Sarah Byrne
A business technology & data leader with 10+ years of success in strategy, planning and delivery of customer-facing capabilities, I excel in team building, leadership, lean process improvement, and problem definition and resolution.
Sarah Byrne's Current Company Details
Sarah Byrne Work Experience Details
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Senior Director, Data StrategyFarmers Insurance Mar 2023 - PresentWoodland Hills, Ca, UsEngage executive business stakeholders to lead data strategy formulation for Farmers Marketing, Sales and Service, with an emphasis on aligned cross channel consumer engagement and journey analysis.
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Engagement & Adoption Program Manager | Enterprise Data Strategy & TransformationFarmers Insurance Aug 2021 - Mar 2023Woodland Hills, Ca, Us
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Product Manager, Consumer DataThe J.M. Smucker Co. Jan 2018 - Aug 2021Orrville, Ohio, UsPartner with digital marketing and IT to develop and implement the enterprise consumer data tech stack. Strategically analyze emerging technology and industry trends, enterprise and brand priorities, and consumer privacy to define and deliver the company’s consumer data collection and activation roadmap.Align stakeholders across organizational levels and silos to document the company’s first enterprise 5-year marketing technology roadmap. -
Sr. Consultant, Marketing TechnologyNationwide Feb 2014 - Dec 2017UsDirected strategical and tactical planning of marking campaigns and customer data management through partnership with Marketing, Analytics, and IT. Led teams; developed and executed long-term capability roadmaps; completed business case planning; drove resolution of business problems through cross-functional collaboration. Interfaced with marketing partners to plan initiatives aligned to strategic priorities. Allocated the spend of $1.5M budget.- Scope of role strengthened from lead near term planning of campaign management initiatives to absorbing strategic planning responsibility for similar capability. Delivered 3 multi-year roadmaps for campaign management.- Expanded into leadership of planning team for customer data management; steered engaged team through significant changes while meeting performance expectations.- Identified, defined, and drove the resolution of key process and data issues preventing support of advisor-focused marketing campaigns in partnership with internal team members, marketing partners, and IT. Provided pro-active status communications to stakeholders and leadership. -
Consultant, Customer Information ManagementNationwide Oct 2012 - Feb 2014UsGuided ongoing business support of automated customer marketing campaigns to various sales channels, including tactical planning, project management, and communication related to enhancements and defect resolution.- Initiated role for Customer & Lead Management Actions in collaboration with business and IT peers to define processes and standards for defect and issue management. Partnered with leadership to research inquiries and communicate complex findings.- Filled in to define and develop structures, processes, and communications to manage ongoing maintenance of capability with IT.- Minimized defects and enhanced time-to-resolution in alignment with business priority and impact through dedicated support.- Boosted team’s relationship with key business partners due to proactive and ongoing communications.
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Specialist, Internet Business ConsultingNationwide Jun 2011 - Oct 2012UsSynthesized customer survey feedback and corporate strategic initiatives into tactical planning and execution of new functionality and enhancements as Business Lead in digital self-service space.- Drove incremental revenue from Up Sell messages and delivered two sizeable continuous improvement projects to improve customers’ success rate in accessing Nationwide’s self-service site.- Directed the successful delivery of displaying upsell coverage recommendations to customers within key areas of self-service application.- Selected as the organization’s Continuous Improvement Lead; determined appropriate level of training for 25 team members; coached and trained personnel as they completed training and projects.- Completed On Your Side Lean Six Sigma Black Belt certification.
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ConsultantNationwide Jun 2010 - Jun 2011UsSupported Business Excellence team completing process improvement initiatives through Lean Six Sigma methodology, guiding business units company-wide, including Billing and Personal Lines Service Center.- Improved cycle time for billing breakdowns from 7 to 3 days while simultaneously enhancing First Call Resolution rate for billing inquiries and trailing documents by leveraging Lean Six Sigma methodology.- Steered problem-solving sessions with SMEs and presented findings to stakeholders and executive leadership. - Acknowledged for time management, prioritization, and interpersonal skills while working 40-hours, completing MBA, and serving as a part-time graduate assistant; graduated with 3.8 GPA.
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Graduate Assistant/ManagerKent State University Aug 2009 - May 2011Kent, Ohio, UsManaged administrative operations including financials, guest services, hiring and training, and supply and beverage replenishment.Developed, implemented, and monitored marketing planImplemented and improved business processes in response to changing operational and customer needs. -
InternSirva Relocation 2004 - 2007Oakbrook Terrace, Illinois, Us
Sarah Byrne Skills
Leadership
Process Improvement
Analytics
Analysis
Business Analysis
Data Analysis
Marketing
Management
Strategic Planning
Strategy
Customer Service
Business Process
Training
Business Process Improvement
Microsoft Office
Insurance
Team Building
Lead Generation
Competitive Analysis
Market Research
Problem Solving
Project Delivery
Business Strategy
Market Planning
Capability Planning
Integrated Project Delivery
Sarah Byrne Education Details
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Kent State UniversityBusiness -
Kent State UniversityPsychology
Frequently Asked Questions about Sarah Byrne
What company does Sarah Byrne work for?
Sarah Byrne works for Farmers Insurance
What is Sarah Byrne's role at the current company?
Sarah Byrne's current role is Senior Director, Data Strategy at Farmers Insurance.
What is Sarah Byrne's email address?
Sarah Byrne's email address is sa****@****ker.com
What schools did Sarah Byrne attend?
Sarah Byrne attended Kent State University, Kent State University.
What are some of Sarah Byrne's interests?
Sarah Byrne has interest in Children, Education, Environment, Arts And Culture, Health.
What skills is Sarah Byrne known for?
Sarah Byrne has skills like Leadership, Process Improvement, Analytics, Analysis, Business Analysis, Data Analysis, Marketing, Management, Strategic Planning, Strategy, Customer Service, Business Process.
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