Shaiane Bouchard Email & Phone Number

Walnut Creek, California, United States

• Excels in greeting and directing patients, managing incoming calls, and ensuring efficient office operations. • Proficient in cash control and accountable for account payable tasks. • Skilled in patient confidentiality, medical records processing, and maintaining a high level of adherence to the organization's brand promise. • Experienced in patient scheduling, referral coordination, and handling patient billing processes. • Adaptable to varying shifts and travel requirements across different sites.

Berkeley, California, United States

• Greet and check in patients, and collect personal, medical, and insurance information.• Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.• Use EHR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.

San Francisco Bay Area

• Delegate and direct service tasks; monitor the progress of all current and pending projects.• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers).• Monitor employee works and provide feedback to improve employee satisfaction and efficiency.• Help train new employees in company procedures, including safety and work processes.• Stay up to date on industry standards and any innovations, materials, tools, and methods.

Pleasant Hill, California, United States

• Perform clerical duties: answering phones, making copies, shelving materials.• Removed books from improper placement in stacks to facilitate ease of resources for clientele and restocking for librarians.• Effectively tracked student reading throughout summer programs ensuring proper fulfillment of prize requirements.• Was proactive in the library community and helped customers/ individuals that were in need of some sort of assistance.

High School Diploma

Associate Of Science - As, Associate In Science Accredited School Of Radiologic Technology